Location: Field based covering North of England, Scotland & Northern Ireland
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 40 hours per week – Monday to Friday
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Commercial Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
What you’ll do
You will support the Territory Manager, Regional Managers and franchise and direct retail stores within the Territory by ensuring operational excellence, driving commercial performance, and delivering a consistently exceptional customer experience across Vodafone’s operations.
- Drive Vodafone’s #1 objective of ensuring exceptional customer outcomes, improving store standards and advising franchise partners on best practice.
- Analyse store performance data and key KPIs, identify opportunities for growth, and implement strategies to support Territory.
- Support all franchise partners and direct retail stores to meet Vodafone’s operational standards, including compliance, training, and best practices.
- Build strong relationships with key stakeholders to create alignment on goals and operational priorities.
- Step in to cover responsibilities of Regional seamless communication and management.
Who you are
- Proven ability to communicate effectively with stakeholders at all levels.
- Competent financial and analytical skills with experience in interpreting and presenting data to inform decisions.
- Demonstrated ability to build and maintain collaborative relationships with franchise partners, direct retail stores and cross-functional teams.
- Experience in a retail or customer-focused environment, with knowledge of operational processes and standards.
- Self-motivated, organised, and able to work independently in a fast-paced, field-based role.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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