```Job Summary:
We are seeking a Rental Agent / Payment Processor to join our team. Your main duties will be to handle daily transaction processes, ensuring all payments are accurately processed from customers, assisting customers with their needs, providing excellent customer service, and ensuring smooth rental transactions.
Responsibilities:
- Contact customers by telephone when their rental has finished
- Contact long term customers to collect payments for rental extensions and action as necessary
- Ensure all payments are accurately processed
- Greet and assist customers in person and over the phone
- Provide information about available rental options and pricing
- Process rental agreements and collect necessary documentation
- Address customer inquiries, concerns, and complaints in a professional manner
- Maintain accurate records of rental transactions and customer information
- Collaborate with other team members to ensure efficient operations
Requirements:
- Excellent phone etiquette and communication skills
- Proficient in Microsoft Excel, Word, and other administrative software
- Strong attention to detail and ability to maintain accurate records
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to handle customer issues with professionalism
- Previous experience in the vehicle industry is required
- Data entry skills are a plus
If you are a motivated individual with excellent communication skills and enjoy working in a fast-paced environment, we would love to hear from you. We can be flexible and discuss working hours to suit around you. ```
Job Type: Part-time
Pay: £12.21-£13.50 per hour
Benefits:
- Company events
- Discounted or free food
- Free parking
Experience:
- Driving: 2 years (preferred)
Work Location: In person
Reference ID: Rental Agent / Payment Processor
