About you
Are you a natural problem solver with a passion for user-centric design based on research and data?
Are you a strong communicator, with excellent storytelling skills and a good understanding of stakeholder management?
Do you have experience working in a B2B environment?
If so, you might be the perfect fit for our team.
The role
At Heywood, research is the foundation of everything we do. Our UX team serves as the voice of the user, championing the importance of prioritising user needs.
In this role, you will develop research plans by defining key questions and selecting methodologies that align with business objectives, ensuring that insights are relevant and actionable.
Design and conduct user research using methods such as surveys, interviews, usability testing, A/B testing, focus groups, and analytics.
Using tools like Google Analytics and Hotjar, you will analyse user data to uncover insights about behaviours, needs, and motivations. These findings will guide design decisions and improve user experiences.
After gathering research findings, you will create concise, actionable reports to communicate insights and recommendations to stakeholders, including designers, product managers, and developers, driving informed decision-making.
Collaboration with the design team is essential for integrating research findings into the design process. You will be working closely with designers, products owners and other stakeholders to create user-centric designs that meet audience needs.
You will also continuously look for opportunities to enhance research processes by optimizing methodologies and workflows, contributing to continuous improvement and excellence in UX research.
When applying for the role please include a link to your portfolio.
Heywood has successfully driven quality pension administration outcomes for 50 years. Our mission is to make pension management simple, seamless and stress-free.
Data and innovation drive our technology-enabled solutions; we aim to transform how members navigate their financial journeys and take pride in providing the necessary tools and knowledge to tackle industry challenges.
Our emphasis on quality is the foundation of our success and the cornerstone of our commitment to the industry.
Today, our software plays a pivotal role in securing the financial futures of millions of people.
Second Floor, 3 Barrington Road, Altrincham,
Greater Manchester, WA14 1GY
+44 (0)161 613 4200
[email protected]
