We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.
Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.
Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.
More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.
As a Treatment Therapist at Crafted, you’ll deliver exceptional massage and facial treatments that help guests relax, recharge, and reconnect. You’ll be a key part of our wellbeing experience, creating a calm, welcoming environment, tailoring treatments to individual needs, and helping guests feel genuinely looked after. You’ll also collaborate with the wider team, uphold the highest standards of hygiene and care, and contribute to a culture rooted in warmth, creativity, and integrity.
Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.
As Treatment Therapist, your primary responsibilities will be to:
Deliver exceptional, personalised treatments that help guests feel restored, relaxed, and reconnected.
Create a calming, welcoming environment for all guests, ensuring a consistent, high-standard wellbeing experience.
Maintain impeccable hygiene, safety, and presentation standards in all treatment and wellness areas.
Collaborate with the wider team (including reception, housekeeping, F&B) to ensure seamless guest journeys.
Manage treatment bookings, consultation forms, and guest records in line with GDPR and brand guidelines.
Provide informed product recommendations (where relevant).
Stay current with industry trends and continuously seek ways to elevate the Crafted wellness offering.
We’re looking for someone with:
Relevant qualifications in massage therapy and facial treatments and other practices.
At least 1–2 years of hands-on experience in a similar hospitality, spa, or wellness setting.
A calm, confident approach to working with people from all backgrounds, with a strong sense of emotional intelligence.
A flexible and proactive attitude.
Passion for holistic wellbeing and a genuine desire to help others feel their best.
Bonus: knowledge of or certification in complementary therapies (aromatherapy, reflexology, reiki) or product experience with sustainable or natural skincare brands.
Together
We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or too new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.
- Successful candidates will be required to perform a trade test
Enjoy it: It’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming between treatments or walking through the gardens barefoot.
Own it: Whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
Improve it: Ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values. As a Treatment Therapist at Crafted, you’ll deliver exceptional massage and facial treatments that help guests relax, recharge, and reconnect. You’ll be a key part of our wellbeing experience—creating a calm, welcoming environment, tailoring treatments to individual needs, and helping guests feel genuinely looked after. You’ll also collaborate with the wider team, uphold the highest standards of hygiene and care, and contribute to a culture rooted in warmth, creativity, and integrity.
