RECRUITMENTiQ is working in partnership with a Scottish software pioneer, transforming how law firms manage their practice with our innovative CaseLoad platform. Backed by a global leader in legal technology, we're accelerating into a dynamic phase of growth with big ambitions to become Scotland’s go-to solution for legal case management.
To support our continued expansion, we’re growing our Implementation Team and looking for a talented and motivated Training and Implementation Consultant. If you’re passionate about client success and eager to make a difference in legal technology, this is your moment.
The Role
As a Training and Implementation Consultant, you’ll be the essential link between the business and our clients during their onboarding journey. Whether you’re guiding brand-new users or helping seasoned firms adopt new features, you’ll ensure they get the very best from Caseload.
You’ll work hand-in-hand with our 6-person Training & Implementation Team, collaborating across departments including Data Migration, Software Development, Technical Support, and Business Development to deliver smooth rollouts and high-quality training experiences.
This role is perfect for someone with a background in legal practice or legal tech, who thrives on communication & attention to detail, and creating real impact for clients.
Responsibilities
- Managing end-to-end implementations: system setup, client configuration, and user training
- Building lasting relationships with clients and stakeholders to support project success
- Translating complex legal and accounts processes into seamless system functionality
- Delivering tailored training via remote sessions and in-person visits — from one-to-one to group formats
- Creating support materials like video tutorials and training documents
- Following up post-implementation to ensure successful adoption and client satisfaction
- Collaborating with technical teams to resolve issues and spot enhancement opportunities
- Integrating third-party apps with CaseLoad where required
- Staying current on platform updates and legal tech trends
Required Skills and Experience
- Experience with legal case management systems (e.g. Denovo, LEAP, Clio, Lawware)
- Strong understanding of legal workflows and operations
- Proven experience managing client onboarding or software implementations
- Excellent communication, presentation, and interpersonal skills
- Great organisational skills with the ability to juggle multiple projects
- Business analysis experience (e.g. requirements gathering, UAT, mapping)
- Strong grasp of software training and user mentoring
- Change management and client success know-how
- Eagerness to quickly get to grips with software updates
- Familiarity with legal accounts/cashroom processes
- High IT literacy, including Microsoft Office and remote meeting tools
Desirable Skills and Experience
- Background in a legal department or firm
- Experience using Caseload
- SOLAS qualification
- Experience working remotely or in a hybrid legal tech environment
Benefits
- Competitive salary of £40,000–£45,000, based on experience
- Hybrid working with flexibility and occasional client site visits
- Private medical insurance
- Company pension scheme
- Full onboarding and mentorship
- All IT equipment provided
- A supportive, team-oriented work culture
- The opportunity to be part of Scotland’s most exciting legal tech growth story
If you’re ready to help transform the legal industry in Scotland and thrive in a collaborative, forward-thinking environment - we’d love to hear from you. Send your CV and cover letter to be considered for this position.
