Ticketing and Office Administrator

At Forest Green Rovers you will be part of a great team that thrives working in a fast-paced environment and with a clear focus on performance – to help drive success on and off the pitch. Sustainability is in our DNA, forming part of our everyday life, shaping our club ambitions and giving us a unique, supportive and exciting environment for staff to develop, grow and be part of this exciting journey.

We are seeking a highly organised and detail-person to join our team, providing crucial support to our Ticketing Team, Commercial operations and the club as a whole. The ideal candidate will be responsible for ensuring the smooth operation of our office by providing comprehensive administrative support. This role requires a proactive individual who can work within a small team to help deliver an exceptional Matchday experience for all our supporters and will work with a range of areas within the club, including Matchday ticketing, away travel, Academy events, and community events.

This role is customer facing, helping supporters in a range of areas from buying tickets, booking coach travel and answering specific enquiries, while presenting a positive representation of Forest Green Rovers and the upholding ethos of the club.

For this role, your key responsibilities would be:

• As part of a small team, helping to deliver day-to-day reception operations and administrative tasks are completed in a timely manner.
• Serve customers in a welcoming, positive and personable manner in
• Help manage key financial aspects around invoicing and purchase orders.
• Manage incoming enquiries via shared mailboxes, phone lines and in person
• To work closely with key areas of the club to create innovative ideas for the club as a whole
• Assisting the Ticket Office Manager and wider commercial team for the effective delivery of Matchday ticketing including key stakeholders like Directors, Hospitality guests, Player guests, Mascots and League officials.
• Work closely with the Ticket Office Manager to help drive attendances, revenue and engagement for every Matchday.
• Maintain accurate records through data entry, ensuring all information is up-to-date and easily accessible.
• Use our ticketing system (VMS) to control all aspects of tickets, along with key Office software (Word, Excel, Teams).

As a valued member of our team, you will be focused on achieving great results and creating the best experience for our visitors and supporters.

The ideal candidate will:

• Have good communications skills and able to work within the small FGR Team
• Work off your own initiative, be creative and think outside the box
• Strong administrative and time management skills
• Willingness to learn and develop skills throughout employment.
• Excellent phone etiquette and communication skills to effectively interact with supporters and colleagues.
• Capable of performing clerical duties including typing and data entry with high accuracy.
• A proactive approach to problem-solving and the ability to work independently or as part of a team.
• A knowledge or passion for football is desirable but not essential.
• Experience in using a variety of software for financial management would be desirable but not essential.
• Passion for supporting a culture that demonstrates the club’s commitment to sustainability, equality, diversity and inclusion.
• Available to work evenings, weekends and public holidays, to cover Matchday fixtures and events.

Other considerations...

• Opportunity for extensive formal and on the job training
• This role is subject to a background check and DBS check, prior to employment commencing.
• You must be proficient in the use of Microsoft Office including Outlook, Word, Excel & Teams
• A full driving license would be desirable.
• A high degree of flexibility is needed to work around the busy football calendar

Forest Green is looking to the future – Climate change is an existential threat, and we need to build a more sustainable world. Sustainability is at the core of everything we do at FGR. We’re on a mission to push the boundaries of what is possible in the world of sport, and beyond.

Established in 1889, we’re also one of the oldest football clubs in the world. That history continues with every season and every trophy, bolstered by the support of an incredibly passionate, global fanbase.

Those moments are only made possible with the right people; those who show courage, tenacity, ambition, dedication to their community, and independent thought. As the world’s first vegan football club, doing things differently is a way of life. We’re looking for like-minded people that can help create the future our planet needs.

Let’s change the game.