Job Title: Head Office Concrete Dispatch Administrator
Location: TG Concrete, TG Group Head Office, Ellesmere, Shropshire
Working Hours: Monday to Friday, 7:00am – 5:00pm (with occasional Saturdays as required)
Salary: Competitive, based on experience
About TG Concrete
TG Concrete is a key division of the Tudor Griffiths Group, one of the UK’s leading independent suppliers of construction materials and building products. Operating a network of quality-assured ready-mix concrete plants across Shropshire, Cheshire, and North & Mid Wales, we are committed to delivering excellent service, high-performance products, and reliable logistics to our customers across the region.
Role Overview
We are looking for a proactive, organised, and customer-focused Concrete Dispatch Administrator to join our busy head office team in Ellesmere, Shropshire. This role is vital in supporting the day-to-day coordination of ready-mix concrete deliveries, ensuring smooth communication between our batching plants, drivers, and customers. The successful candidate will thrive in a fast-paced environment and take pride in delivering an efficient and professional service.
Key Responsibilities
- Manage and process incoming concrete orders from customers via telephone and email
- Schedule deliveries using dispatch software, balancing customer requirements and fleet efficiency
- Coordinate with plant managers, batching staff, and drivers to allocate jobs effectively
- Monitor delivery status throughout the day, updating schedules as needed and resolving issues
- Provide accurate and timely communication to customers regarding delivery times and changes
- Maintain accurate records of daily orders, haulage allocation, and plant output
- Support drivers with delivery instructions and documentation
- Work closely with sales, transport, and plant teams to maintain service levels and respond to enquiries
- Handle delivery queries and complaints with a professional, problem-solving approach
Person Specification
Essential:
- Strong organisational and administrative skills
- Excellent telephone manner and communication skills
- Computer literate
- Ability to remain calm and efficient under pressure
- A team player with a proactive and flexible attitude
- Strong attention to detail and accuracy
- Experience in a customer service, transport, or dispatch-related role
Desirable:
- Previous experience in the ready-mix concrete, aggregates, or construction logistics sector
- Knowledge of dispatch software
- Understanding of commercial vehicle scheduling and driver regulations
- Familiarity with regional geography (Shropshire, Cheshire, Mid/North Wales)
What TG Concrete Offers
- Competitive salary and company pension scheme
- Supportive, team-oriented working environment
- On-the-job training and development opportunities
- Career progression within the wider TG Group
- Staff discount scheme across TG Group products and services
How to Apply:
To apply for this role, please send your CV and a covering letter to [email protected] , quoting Dispatch Administrator – TG Concrete in the subject line.
