Job Description Summary
In this role, you will serve as the technical focal point for Test Equipment, ensuring prompt resolution of customer queries and driving continuous improvement in product performance. You will lead investigations into field failures, provide technical support, and perform diagnostics, repairs, and maintenance on Test Equipment at customer sites. This position involves extensive travel, both nationally and internationally, and requires strong technical expertise, problem-solving skills, and a commitment to delivering exceptional customer service.Job Description
Roles and Responsibilities:
- Act as the first point of contact for technical queries related to Test Equipment, ensuring timely resolution and traceability using tracking systems.
- Lead data-driven investigations into reliability trends and field failures, driving root cause analysis and corrective actions.
- Perform diagnostics, repairs, and routine maintenance on Test Equipment at customer sites to ensure optimal performance.
- Provide technical support, training, and guidance to customers and internal teams, including mentoring less experienced engineers.
- Collaborate with cross-functional teams to address complex technical challenges and implement lessons learned into product design and processes.
- Create technical briefings, presentations, and documentation, including maintenance of fielded technical documents such as handbooks and GEMs.
- Monitor in-service performance of Test Equipment, identify problem areas, and recommend solutions.
- Adhere to safety protocols and company policies during all service activities.
- Participate in technical and program reviews, acting as a presenter or reviewer.
Required Qualifications:
- Degree in Electrical/Electronic Engineering or a related field, or equivalent experience in the aerospace industry.
- Proven experience in field service engineering or product support roles.
- Strong technical troubleshooting, problem-solving, and data analysis skills.
- Demonstrated ability to work independently, exercise sound technical judgment, and resolve complex issues.
- Willingness to travel extensively, including internationally.
- Valid passport and driver’s license.
Desired Characteristics:
- Strong oral and written communication skills, with the ability to interface effectively with customers, team members, and management.
- Leadership skills, including mentoring and motivating others to achieve results.
- Experience with customer Test Equipment overhaul, repair, and continuous improvement practices.
- Familiarity with lean methodologies or process improvement initiatives.
- Positive attitude, initiative, and enthusiasm for delivering high-quality solutions.
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Performance based annual bonus
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
The successful applicant must meet the eligibility criteria set out by the US Govt. Department of Defence
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
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Additional Information
Relocation Assistance Provided: No
