Job Title - Tenant Liaison Officer (TLO)
Head Office Location: Brindley Place, Birmingham
Job Location: Methuen Park,Chippenham SN14 0GU - Field Based, Chippenham, Oxford , Gloucester & surrounding area`s
Salary - £29,949.44 pa plus £750 car allowance
Contract type - Permanent
Working hours - Full Time (37hrs)
About the role
- To provide support to booking in appointments with the customers.
- Raising contract orders and suppling access details to external contractors.
- Manage contractor relationships.
- Planning work in for the operatives on service connect.
- Collecting in inputting information on MRI operating System.
- Attending prestart surveys with designers.
- Explaining the process of works to the customer and capturing process via written forms and photographs.
- Act as the main point of contact and deal with any problems/queries that customers may have.
- Monitor customers satisfaction and complaints.
- Provide support to the delivery team throughout the refurbishment process.
- Manage relationships to engage on access procedures and installation programmes.
- Engagement with planning teams to support delivery of programmes.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
Previous experience in a customer facing role within housing desirable.
Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels, with varying needs and involve them in the development of services
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
How to apply
If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.
Email your Cv to [email protected] or click apply now.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
