Telecare Officer (Housing)

Rate: £412.63 per day (umbrella)
Term: 6 months
Hours per week: 37
Location: Honiton
**Own car/essential fuel expenses paid - office hours**
Job purpose:

• To install alarm and telecare equipment to private service users

• Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge

• Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls

• Actively promote and market the service

• Maintain up to date knowledge

Criminal Records Disclosure This role will be subject to an Enhanced DBS check
Core accountabilities:
1. To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties.
2. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service.
3. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines.
4. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works.
5. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date.
6. To program, clean and prepare equipment as per manufacturers’ guidelines ready for installation.
7. Some client’s homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment.
8. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents.
9. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager.
10. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required.
11. To train as an Operator, in order to provide a back up to existing staff.
12. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings.
13. Make sure that Home Safeguard offers a customer focused service using systems thinking principles.
14. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
15. Take personal responsibility for the relevant aspects of the Council’s Health and Safety Policy.
16. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.
17. Evaluate and assist in managing risk within the service.

Education/training
 Good standard of education to GCSE level or above or equivalent (relevant experience will also be considered)
 Certificated course in Telecare or willing to work towards
Knowledge Basic IT skills, must be able to use Microsoft products
 Knowledge of community alarms and Telecare equipment or previous experience in a telecare environment
 Good knowledge of local area
Skills and Abilities Accuracy and attention to detail, particularly when working to tight deadlines.
 Ability to demonstrate and explain Telecare to a varied customer base.
 Ability to use hand tools, including battery powered drills
 Working from heights
 Must have a caring attitude in order to support some of the most vulnerable people
 Excellent customer service skills
 Excellent time management skills and a flexible approach
Successful experience in  Experience in dealing with the general public and vulnerable adults
Special requirements A valid driving licence
 Right to work in the UK
 Check of qualifications essential to the Job
 References
 Basic disclosure certificate
 Flexible approach to daily routine and willingness to work non standard hours on occasions

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: £412.63 per day

Application question(s):

• Do you have a good standard of education to GCSE level or above or equivalent (relevant experience will also be considered)?
• Do you have basic IT skills, are you able to use Microsoft products?

• Do you have the ability to demonstrate and explain Telecare to a varied customer base?

• Do you have experience in dealing with the general public and vulnerable adults?

Experience:

• Local Government: 3 years (preferred)

Work Location: In person