Job Title: Technical Product Specialist
Contract Type: Permanent
Salary: £55,440.97 per annum (£61,109 is achieved after 12 months successful performance in the role)
Working Hours: Full time – 35 Hours
Working Pattern: Monday to Friday
Location: Hybrid / Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Technical Product Specialist
Riverside Digital and Technology embeds DevOps as a key method of its delivery approach and principles, the value that it delivers relies on maintaining a certain cadence, so the role holder will make sure that all members of their DevOps Chapter work well together to deliver that value.
In this role, you will be responsible for analysing, designing, and documenting technical solutions within the MuleSoft and Power Platform ecosystem to meet our business needs.
About you
We are looking for someone who has:
- Relevant IT qualifications, equivalent to Batchelors Degree or above.
- Experience in product analysis, technical specifications and design.
- Proven integration and/or automation knowledge across established integration and automation platforms.
- Experience supporting integration and/or automation functions across medium to large-scale implementations.
- Experience across Waterfall, Agile and DevOps approaches and methodologies.
Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
As a Technical Product Specialist, you will play a critical role in the full lifecycle of Integration and Automation projects as well as small change, from initial requirements gathering and analysis to system-to-system mappings, flow design, and providing guidance to engineers on detailed requirements. You will leverage your expertise to troubleshoot complex issues and understand integration detail with other enterprise systems.
Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in translating business requirements into technical user stories with supporting data mappings and acceptance criteria. Additionally, you will be responsible for identifying opportunities for continuous improvement and helping ensure Integration and Automation related projects are delivered to successful completion.
This role requires a proactive and detail-oriented individual with a strong background in Integration and/or Automation, excellent problem-solving skills, and a commitment to delivering high-quality solutions that drive business success.
This role requires you to:
- Collaborate with Business Design team and stakeholders to analyse business requirements, translating into technical specification for integration and Automation solutions.
- Work as part of a cross-functional Chapter/Squad with responsibility for supporting the design and delivery of Integration and Automation products, services and capabilities through analysis.
- Create and maintain detailed documentation of requirements, business rules and processes.
- Assist in running daily stand-ups and other Agile ceremonies for the coordination of work where required.
- Collaborate with Change Leads and QA Analysts to ensure QA standards are met across performance and volume testing, systems integration testing and user acceptance testing.
- Manage key risks and issues, establishing risk mitigation or acceptance by accountable stakeholders.
- Manage the product backlog and prioritisation via backlog refinement sessions, ensuring we deliver and prioritise the most business value.
- Maintain proactive awareness of MuleSoft and Microsoft Power Platform service, product capabilities and roadmaps, to ensure we exploit the best of the platform for use cases.
- Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements. Collaborate with the Cyber Security team in order to keep track of prioritised vulnerabilities and potential risks.
- Respond flexibly to any necessary changes in work priorities, undertake other duties when requires and participate in an on-call rota if required.
- Supporting training and communication needs to ensure users to maximise their knowledge.
- Continuously develop knowledge and experience as a SME in MuleSoft and Power Platform.
Person specification
Knowledge, Skills, and Experience
Essential
- Relevant IT qualifications, equivalent to Batchelors Degree or above.
- Experience in product analysis, technical specifications and design.
- Proven integration and/or automation knowledge across established integration and automation platforms.
- Experience supporting integration and/or automation functions across medium to large-scale implementations.
- Experience across Waterfall, Agile and DevOps approaches and methodologies.
- Knowledge of data and application integration and software automation.
- Experience of documenting integration and/or automation solutions with detailed flows and data mappings.
- Experience working in a multi-disciplinary team focused on product development and enhancement.
- Strong interpersonal, time management, and problem-solving skills.
- Experience in identifying, defining, and managing benefits for product development projects.
- Experience in supporting the development of business cases and conducting deep dives into operational areas to help identify waste and value for money opportunities.
- Strong problem-solving skills with the resilience and persistence to make change happen.
Desirable
- MuleSoft or Power Platform certifications or awards.
- Experience in designing and specifying APIs using an integration platform such as MuleSoft Anypoint Exchange or equivalent.
- Experience of working with MuleSoft (Salesforce) or Microsoft as a vendor.
- Knowledge of automated release pipelines and CI / CD.
