Technical Expert Role Profile
Please note that experience is not essential as full training will be provided.
We are looking for a highly motivated, enthusiastic Technical Expert to work within the Deputyship Team based in the Service Centre, on a fixed term secondment. Whilst knowledge of Deputyship is desirable, full training will be provided.
This role involves working with vulnerable adults, following recognised procedures and using initiative to deliver an excellent, customer focused front line service. The work may involve responding independently to unexpected problems and situations when dealing with clients and there will be a requirement to interpret individual, complex circumstances and make decisions within the boundaries and guidance of current legislation.
The role requires excellent communication skills as contact from clients and professionals is frequent throughout the day. Attention to detail is critical, and you must have the ability to work to tight deadlines as part of a team.
The post holder will:
- Actively take ownership of a caseload of clients, resolving issues and seeing them through to resolution.
- Advise and guide clients/professionals clearly and concisely.
- Understand individual client requirements and demonstrate the ability to deal with all types of client enquiries in person, by telephone, email or by written correspondence.
- Maintain awareness of changes in legislation and policy and gain a full understanding of systems and procedures.
- Liaison with external agencies and internal departments as necessary.
- Have good knowledge of welfare benefits and care/support needs met by Adult’s Social Care
- Promote best practice and highlight inefficiencies.
- Visiting is an essential part of this role. The post holder will therefore require access to a car and have a full, clean driving licence.
- Be required to complete a DBS check.
As a service we are flexible workers, you will have a primary work location (Ballard House, Plymouth) and have the choice to work from other sites or from home depending on business needs.
For more information or an informal discussion, please contact Craig Taylor, email: [email protected] or telephone 01752 306734.
Closing date: Thursday 21 August 2025
