Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Pre-Sales
- Prepare regional, industry or client specific adaptations of the standard demonstration material as required by the regional Sales Manager.
- Demonstrate the products to prospects via web-based or in-person presentations.
- Handle technical discussions with prospects regarding product features and usage.
- Provide subject matter and technical input for inclusion in e-mails, proposal documents and the like regarding product features and usage.
- Undertake introductory or follow-up calls to clients who have chosen a rental option prior to purchase.
Post Sales
- Provide advice to clients to assist them to implement the software.
- Maintain periodic client calls in accordance with company procedures.
- Conduct web-based, telephone and in-person meetings at the request of the regional Sales Manager.
- Document and refer client requests for preparation of templates and example material to the regional Sales Manager.
- Create client specific templates and example material for clients at the request of the regional Sales Manager.
Training
- Deliver web-based and in-person company standard training sessions at the request of the regional Sales Manager.
- Prepare and deliver bespoke training material at the request of the regional Sales Manager.
- Liaise with clients and training centres to ensure that adequate hardware, training resources and software licences are available as necessary.
- Arrange post-training follow up e-mails with training certificates.
Support
- Attend to incoming support cases in accordance with the company procedures.
- Document and report client issues with all relevant copies of drawings, files and screenshots, etc. in accordance with company procedures.
Product Development
- Provide industry knowledge to assist in the development of the products.
- Ascertain industry requirements for the products and suggest proposed feature requests accordingly.
- Review client suggested feature requests; liaise with the client as necessary; document details of the feature requests and report to the Development Team. in accordance with company procedures.
- Undertake testing of pre-release versions of the software as and when required, and document and provide details of any bugs / issues to the Development Team in accordance with company procedures.
Marketing
- Assist the Sales & Marketing Team with material, including but not limited to videos, webinars, blogs and images.
- Assist in determining competitor software’s capabilities.
- Attend and present at web-based and in-person industry meetings, conferences and seminars.
- Attend trade shows, exhibitions and the like to demonstrate and promote the products.
- Deliver lectures, presentations and training for universities or other education establishments.
- Participate in the local BIM research committee where possible.
Documentation
- Prepare and maintain documentation such as user manuals, training exercises and their associated dataset material, process flowcharts and the like.
- Review and provide feedback on documentation prepared by others.
Continuous Improvement
- Identify areas for improvement beyond the daily scope of this role
- Participate in Product Solutions Group initiatives at the request of the Product Solutions Director.
- Provide guidance to aid the career development of Consultants in the region.
WHS Responsibilities
- Ensure personal adherence to the company’s workplace health and safety requirements
- Take responsibility for own personal health and safety
- Actively participate in ensuring a safe work environment for all (fellow workers & others)
Company Policy
- Follow all company policies and procedures
Major Asset Responsibility
- Workstation including laptop computer, monitor(s), etc.
- Mobile sim/phone
- Portable licence dongles (if applicable)
RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join RIB to create the transformative technology that enables our customers to build a better world.
Building Better Together
About Us
Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
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