Mercer Marsh Benefits is seeking an experienced Team Leader to join our Consulting Delivery team in Birmingham. As a global leader in the health and benefits marketplace, we operate in 135 countries, designing benefits solutions that meet the needs of businesses and their people.
What can you expect?
You will lead and engage a team, taking ownership of all aspects of talent management in line with the MMB framework. You will be accountable for the quality of service provided by your team, driving continual improvement in quality, efficiency, and service delivery.
We will count on you to:
- Manage team performance and proactively address issues in line with MMB framework.
- Oversee talent management, including retention, recruitment, and onboarding of new team members.
- Drive colleague engagement through action planning and continuous focus.
- Ensure effective training and development plans are in place for all team members.
- Lead continuous improvement initiatives within your team and ensure adherence to best practices.
What you need to have:
- Proven experience managing an administration team.
- Experience conducting specialised technical checks on colleagues' work.
- Strong project management skills and a focus on continuous improvement.
- Proficient IT skills, particularly in Microsoft Office, especially Excel.
What makes you stand out:
- Knowledge of Employee Benefits is a plus.
- Strong ability to manage and motivate team members effectively.
- Proven ability to influence and inspire others.
- Experience in sharing initiatives and best practices with the team.
- Strong decision-making skills.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
