As a Client Experience Team Leader you'll plan and support the day-to-day operations of our funeral branches in the Brighton / West Sussex region ensuring delivery of the best end of life care. This will include training and developing colleagues, providing funeral home cover, delivering funeral plan sales and the arrangement and delivery of funerals, memorialisation and aftercare services.
You'll need a full UK driving license and access to your own vehicle as this role requires travel to our branches in...
- Bognor
- Brighton
- Chichester
- Felpham
- Findon
- Goring
- Hove
- Peacehaven
- Rose Green
- Shoreham
- Uckfield
Flexibility to support other branches may be required.
What you'll get..
- 31 days leave (incl bank holidays) rising to 36 with service
- 20% store discount
- Healthcare cash plan, pension & share incentive plan
- Life Insurance
- EAP (including 24/7 access to virtual GP and annual health check)
- Financial Wellbeing tools
- Training & development opportunities
What to expect..
- Arrange and administer funeral consultations, funeral plan sales, memorialisation orders and aftercare services.
- Manage, support and process all enquiries.
- Supervise a dedicated team to exceed client expectations whilst ensuring compliance and operational efficiency.
- Deputise and support the Area Client Experience Manager with matters including payroll, overtime, rotas, recruitment, compliance visits, complaints, and any other operational matters.
- Coordinate and facilitate new starter training and deliver any ongoing training to support development and performance.
- Receive payments and complete administration of financial documentation, petty cash and weekly bookwork.
- Build relationships with external agencies and promote community engagement initiatives.
What we're looking for..
- Must be able to achieve FCA certification.
- Supervisory experience in a fast-paced environment.
- IT literate and a competent user of MS Office.
- People-focused and able to communicate effectively to at all levels.
- Excellent problem solver, with strong organisational abilities
Training..
- Previous experience within the funeral industry is not required as we’ll provide full training.
- Travel to other sites will be required.
About Us
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Successful candidates will also undergo DBS checks. Further information will be provided during the recruitment process.
