Team Assistant, Sales - UK & Nordics

Team Assistant, Sales – UK & Nordics

REPORTING TO : Head of Branded Content, UK

DATE : June 2025

AUDIO NETWORK IS A GLOBAL MUSIC COMPANY CREATING ORIGINAL, HIGH-QUALITY MUSIC FOR USE IN TV, FILM AND ADVERTISING AND FOR USER-GENERATED CONTENT ACROSS DIGITAL AND SOCIAL PLATFORMS.

WITH A ROSTER OF OVER 1,000 ARTISTS AND A CATALOGUE OF +280,000 TRACKS ACROSS EVERY CONCEIVABLE GENRE – WE’RE HELPING OUR CUSTOMERS FIND THE PERFECT TRACK TO TELL THEIR STORY.

WHO ARE WE LOOKING FOR?

Music moves you, you understand how and why it moves others, and you know how to find music for and communicate music to clients. You pride yourself on delivering a high level of customer service and are able to juggle many different enquiries and activities in a fact paced work environment. Based in our Hatton Garden office three days a week, on Tuesday, Wednesday and Thursday, with the rest of the week working from home.

THE ROLE

The Team Assistant Sales is responsible the frontline support for day-to-day inbound queries from our highest value customers across TV, Advertising and the Enterprise sector. As well as completing all inbound requests the role will require assisting in the constant evolution of the customer journey within the account managed sector.

Other activities include but are not limited to;

• Fulfil all client requests including music research, account queries and licence quotes – including answering the phones and inbound emails
• Identify and pass on high value opportunities to the appropriate Music Consultants and Account Managers
• Manage the leads queue and make sure this is actioned in a timely manner
• Support the Sales team in admin tasks as required
• Support the Marketing team with event set up and admin tasks as required
• Build remote relationships with key individuals who regularly request music searches
• Build and deliver playlists to accounts specified by Account Managers or Music Consultants
Work with our CRM team to continuing the development of the inbound customer journey/workflow

KNOWLEDGE / EXPERIENCE / QUALIFICATIONS

• Passion for, and a good knowledge of music and the music industry
• Relevant experience in a customer service role
• Experience in a creative/media-related field
• IT literate
Excellent communication and organisation skills

SPECIAL SKILLS

• Sourcing and delivering music to our clients
• Providing customer support for those using our music and services
• Competent working in busy, demanding team
• Driven, with belief in your ability
• Positive attitude
• Personable and sociable
• Communicate your ideas articulately

COMPENSATION PACKAGE

• Attractive remuneration package
• Discretionary bonus
• Private Healthcare
• Holiday 25 days per annum plus 8 public holidays
• Pension
• Life insurance
• Volunteering opportunities
• Employee Assistance Programme
• Summer hours on Friday’s (June to early Sept) – non contractual
• Season Ticket Loan
Hybrid working pattern, 3 mandatory days in the office – Tuesday, Wednesday and Thursday

BE YOUR ORIGINAL SELF

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

At Audio Network, we celebrate originality – it’s a key part of our business. We truly believe that to create the highest quality experience, for everyone, we need diverse teams, telling diverse stories. We’re committed to building these teams and always striving to ensure everyone is empowered to bring their whole, unique selves to work each day. Each Audio Networker is unique – but they are all treated the same: with dignity, respect, compassion, and equality.

We are committed to making all employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process.