About Cezanne
We're Cezanne - nice to meet you!
Cezanne is the leading UK-headquartered provider of modern, Cloud HR and Payroll software and services for UK and international businesses. Trusted by thousands of HR and Payroll professionals across virtually every business sector, our systems liberate users from everyday admin and makes it easier for companies to connect, engage, manage, compensate, develop and retain their people wherever they are.
With a history of double-digit revenue growth every year, we have ambitious plans to achieve more! Our aim today, as it always has been, is to provide forward-thinking HR and Payroll solutions backed by amazing support and a collaborative culture that helps our people and business thrive.
About the Role
We are seeking a proactive and experienced Support Consultant to join our team. In this pivotal role, you will serve as a trusted advisor to our clients, providing advanced technical support, troubleshooting complex issues, and delivering consultative guidance. This is a fantastic opportunity for someone looking to build their career in a fast-growing company, with pathways to develop knowledge and specialisation within our Customer-facing teams.
Key Responsibilities
- Deliver in-depth product expertise and strategic advice to customers through our HubSpot platform, helping them maximise the value of our HR and Payroll software
- Troubleshooting issues related to the HR and Payroll system such as system errors, data discrepancies and payroll calculation issues
- Maintain knowledge on industry best practices for HR and Payroll legislation
- Lead client-facing calls and provide tailored solutions to meet customer needs
- Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps
- Create and maintain advanced support documentation, FAQs, and training materials
- Stay updated on product updates and features to ensure expert-level service delivery
- Continuous learning and development of technical skills and knowledge to better support customers
- Escalate complex technical issues to 2nd line team and development as needed
Key Skills & Attributes
Essential:
- A minimum of 12 months of experience in technical support, payroll support customer success, or a similar role within SaaS
- Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical audiences
- Strong written and verbal communication skills, with a customer-centric mindset
- Ability to work independently and manage competing priorities in a fast-paced environment
Desirable:
- Bachelor's degree or equivalent experience in a related field
- Familiarity with HR and Payroll software or processes
- Familiarity with Payroll legislation
- Experience/familiarity working with API
- Fluency in a second language (Spanish or Italian would be a bonus)
Personal Skills That Will Enable You to Succeed
- You take ownership of your role and proactively seek ways to improve processes and outcomes
- You are a natural problem solver, always seeking the best solutions for clients
- You thrive in collaborative environments and enjoy mentoring and sharing knowledge
- You are adaptable, able to manage multiple projects and evolving priorities
Perks of working with us
- 28 days annual leave + bank holidays
- A day off for your birthday
- £250 working from home budget
- Health Insurance, Life Assurance, and Income Protection
- Employee assistance program
- Buy and sell annual leave
- A culture built on flexibility and trust
- Regular social events, remotely and in person
