Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
Overview:
As a Supervisor for Bicester Village, you will be responsible for supporting all activities to achieve our retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.
This is a full time role of 40 hours (5 days per week).
Your Mission:
- Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
- Communicates company set KPI's and identifies strategies to ensure performance standards are met.
- Support daily team brief meetings to communicate current business trends and relevant updates.
- Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Support and maintain visual merchandising standards set by the WW headquarters.
- Collaborate with the Stock Controller for full organization of stock, ensuring stock management guidelines are being achieved.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Ensure a consistent and branded onboarding experience for all new hires.
- Participates in attracting, recruiting, and retaining a high performing team.
- Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
- Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
- Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
- Fully support and align with all key business initiatives and new product launches.
Your Talent:
- Fluent in English is a requirement, with any other languages being very beneficial.
- Sales and client management experience in luxury/premium retail.
- Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
- Previous team management experience.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen. - Strong verbal and written communication skills and excellent organizational skills.
- Bachelor's Degree in a related field is preferred.
Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.
Discount: Eligible for the Stella McCartney Discount Programme.
Uniform: You will receive a uniform to wear at work in the capacity of your role.
Lunch Allowance: You will receive a monthly lunch allowance based on your contracted hours.
Life Assurance: Entitlement to participate in Stella McCartney's life assurance plan.
Pension: Automatic enrolment into Stella McCartney's pension scheme.
Medical: Entitlement to participate in Stella McCartney's medical insurance plan.
We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
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