JOB DESCRIPTION
Job Title: Student Support Officer
Job Type: Full-Time Salary: £27,000/year
Schedule: 40 hour shift Work remotely: No
Start time: Immediate
Address: CECOS House, Regent Street, Leicester LE1 7BR
The primary purpose of this job role is to;
To support students with application to student finance / UCAS, within constraints of GDPR. To instruct on the correct method of application, depending on their situation and the correct form to complete.
- To provide the correct code for application depending on intake and course.
- To support with correspondence to be sent to Student finance England and decisions made
- To collate and file decisions of finance and chase those who are pending.
- To liaise and take action where student finance is not awarded.
- Ensuring all activities and contact is recoded on database
Key Responsibility 2 -
- Support with student benefits
- To be aware of student benefits available to current student, eligibility criteria and application requirements and method.
- Communication of benefits available at time of induction.
- To report back any new initiatives available to students to support or improve their learning experience.
- To disseminate and co-ordinate the application of additional funds/ grants / bursaries made available by funding Colleges.
- To track and follow-up on all applications made.
- To issue exemption certificates depending on circumstances.
Key Responsibility 3 -
- Provide Advice and Guidance to Applicants
- Provide advice and guidance on course options to student verbally and in writing. Deal with all internal and external queries concerning the progress and status of students.
Key Responsibility 4
- Work closely with Academic department and Marketing attendance team in providing support for those with issues effecting their learning.
- To keep track of and organise the Student Council – Organise and minute meetings on a regular basis, and also update them on new information as instructed.
Key Responsibility 5
- To attend the ‘hot liners’ meeting/ regular welfare meetings – to discuss students showing signs or where specific support has been requested.
- To provide follow-up calls for students requiring support.
- To be available to discuss issues with students on request, and support within remit.
Key Responsibility 6
- Responsible for registration at the time of induction and communication of support available from the College.
- Support with general admin functions when required in the office.
- Keeping clear communication with Operations Manager regarding student finance and action taken.
- Keep abreast of changes with eligibility and requirements of Student finance & UCAS
- Maintain a thorough knowledge of the college’s policies, including assessment / selection and entry criteria, code of conduct and disciplinary / appeals policy.
- Support the establishing of good working relationships with all stakeholders.
- Contribute to the continuous development and improvement of service provision, including the development of office systems and services, ensuring the high quality of service provided is kept under constant review.
- Maintain good working relationships with other divisions within the office, enabling mutual understanding and support.
- Participate in all Student events/activities, including student enrolment, billing and graduation, as and when required.
Scope & Dimensions of the Role
The post holder will follow standard College policies, guidelines and procedures, but is expected to work on their own initiative and prioritise their work load to meet tight college and external deadlines. The post holder is also expected to use their judgement and knowledge of admissions regulations and processes to deal with queries and problems on a daily basis without reference to the line manager. The post holder may also have some responsibility for planning and prioritising the work of others.
Management will continue to review structures and business processes to ensure that the college’s strategic objectives are being met. The post holder will be involved in discussions, as appropriate.
The post holder will be required to work flexibly during peak work periods. All post holders will, as the need arises, and as determined by the HE Operations Manager, be required to provide temporary assistance in other areas of the Student Affairs. This is most likely to occur during times of peak activity/workload, but will also apply in relation to cover for staff absences. The post holder will be consulted in advance wherever possible, but flexibility with regard to service delivery is essential. Staff development activities will facilitate the development of skills to enable cross departmental working.
The nature of the work may require some duties to be performed in the evenings/and or weekends. The post holder also works as part of a team, providing mutual support during peak periods and ensuring that an effective service is provided as all times.
Job Type: Full-time
Pay: From £27,000.00 per year
Application question(s):
- Please state your Right to Work status. (If you are holding a visa, please specify the visa type and expiration date)
Education:
- Bachelor's (required)
Work Location: In person
