Overview:
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. Helping to support product flow and the smooth running of the store.
Responsibilities:
Be Buddy/Team Player
- Model behavior that reflects the company’s core values
- Appropriately manage conflict and take ownership for your part in the team dynamic
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Support the Customer Experience
- Ensure a high level of customer service through extensive product knowledge and product ownership
- Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary
- Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
Represent the Brand
- Contribute to maintaining all brand and operating standards to support brand consistency
- Assist in maintaining store presentation standards
Support the Business & Deliver Results
- Take ownership for maintaining a high standard of back of house and offsite storage organization
- Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays
CORE SKILLS
- Adaptable – Change before you have to
Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
- Entrepreneurial Spirit – Own it
Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
- Collaborative – No “I” in Tory
Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
- Client & Brand Focus – Put yourself in Tory’s shoes
Passionate about the brand & the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
- Live the Values – Being “Buddy”
Keeps “Buddy Values” alive (kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion) – It’s not just what you do, but how you do it – Contributes to a positive & productive environment
- Functional Expertise – Know Your Stuff
Has skills necessary to perform the job – Keeps current on skills & practices – Puts learning into practice
PRIOR EXPERIENCE NEEDED
- 1-2 years of stock-related experience in a high volume, customer-driven retail environment
REQUIREMENTS
- Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
- Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
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