STARS Front of House, Program Coordinator, Warton

Company Description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

Job Description

We have a fantastic and exciting opportunity for an experienced Front of House, Program Coordinator to join our STARS team. Working for one of our high-profile clients in Warton, PR4 1AX.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Program Coordinator is an administrative role specialized in managing, coordinating and overseeing of planning, implementing and evaluating different projects and program. To work closely with Security Operating Manager and support Global Security team, ensure constant adherence to standards, policies and procedures

• Monday - Friday, days only
• 40 hours p/w
• £17.93ph

• Responsibilities:

• To coordinate all STARS employees activity across the account including annual leave
• Day to day supervisory responsibility 
• Support planning and coordination of projects
• Ensuring implementation of policies and practices
• Keep all members of the team up-to-date with relevant information
• Communicate with team members to ensure maximum efficiency
•  Schedule and organise meetings and maintain agenda
• Ensure technology is used correctly for all operations
• Prepare and update paperwork accordingly 
• Keep updated records and create/update reports and proposals
• Support development
• Create presentations, summaries and helping materials to ensure excellent communication within the business
• Ensure all important customer information is filed in the agreed filing system
• Develop good working relationships with both internal and external customers
• To understand the operational needs and SLA requirements for account 
• Assist with external financial budgets and cost models
• Any other duties as directed by the Security Operating Manager or Regional Security Manager.
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications

Essential criteria:

• 5 year checkable history
• SC Clearance (assistance given to obtain) 
• Exceptional Customer service skills
• Computer literate to carry out basic administrative duties
• Clear Communication Skills
• Strategic Thinking (Planning & Forecasting)
• Relationship Building & Networking
• Customer satisfaction
• Excellent Keyboard Skills
• Knowledge of Microsoft Office Packages
• Self-Management and Decision Making

Please only apply if you have experience delivering exemplary administration and customer service in a fast pace environment with exceptional levels of communication and personal presentation. 

Essential Skills

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Additional Information

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global