Job Description
Mercedes-Benz of Croydon is excited to offer a new, full-time and permanent opportunity for a proactive, customer-focused, and knowledgeable individual to join our dealership as a Star Expert. This role is ideal for someone passionate about luxury cars, innovative automotive technologies, and exceptional customer experiences. If you are enthusiastic about sharing knowledge, enjoy engaging with people, and wish to represent the prestigious Mercedes-Benz brand, we want to hear from you.
Deliver Inspirational Customer Experiences as a Star Expert at Mercedes-Benz of Croydon
As a Star Expert, you will be the product ambassador for customers visiting our Croydon showroom. Your mission is to collaborate with the sales team to make every customer interaction memorable by providing insightful information about Mercedes-Benz vehicles, technologies, and features, whilst ensuring every guest receives a warm, professional welcome. You will support customers throughout their journey with the sales advisor, from initial enquiry through to handover, building lasting relationships that reflect our commitment to excellence.
Key Qualities and Skills Required for a Mercedes-Benz Star Expert
- Outstanding communication and interpersonal skills, with a natural ability to engage and inspire customers.
- Passion for luxury automotive products and the latest technology, including electric vehicles and connected car features.
- Ability to convey technical information clearly and in a way that is tailored to each customer, regardless of their automotive knowledge.
- Highly organised with attention to detail, ensuring all inquiries and follow-ups are handled promptly and accurately.
- Proficient IT and digital skills, with experience using CRM systems and online research tools.
- Enthusiastic team player, eager to contribute to a collaborative closely with the sales team and inclusive dealership environment.
- Previous experience in retail, hospitality, automotive, or technology sectors is desirable but not essential; training will be provided.
Primary Responsibilities in a Customer Engagement Role with Mercedes-Benz
- Provide a genuine, informative, and welcoming reception to all showroom visitors, answering questions and guiding them through Mercedes-Benz models, features, and innovations.
- Conduct engaging vehicle demonstrations, both in the showroom and during test drives, highlighting product benefits and advanced technologies.
- Support the sales and aftersales teams by sharing expertise, helping to convert enquiries into customer satisfaction and loyalty.
- Stay up to date on the latest Mercedes-Benz vehicles, software, and market trends by participating in manufacturer training and self-directed learning.
- Facilitate the new vehicle handover process, ensuring customers fully understand their vehicle’s features and benefits.
- Maintain the showroom’s professional standards, ensuring all display vehicles and information points are immaculate, informative, and aligned with Mercedes-Benz brand values.
Attributes for Success as a Mercedes-Benz Star Expert in Croydon
- A customer-first mindset with a genuine enthusiasm for exceeding visitor expectations.
- Confident presentation abilities, capable of engaging audiences one-to-one or in small groups.
- Flexible and adaptable, with the capacity to learn rapidly and remain calm under pressure during busy showroom periods.
- Committed to ongoing professional and personal development, embracing continuous learning opportunities.
- A strong sense of responsibility, reliability, and a desire to contribute positively to the dealership culture.
Why Join Mercedes-Benz of Croydon as a Star Expert?
- Competitive salary and comprehensive benefits package.
- Company pension scheme, life assurance, and 25 days annual leave plus bank holidays.
- Extensive Mercedes-Benz induction and continual training programme to develop your skills and boost your expertise.
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network.
- Access to an Employee Assistance Programme and wellbeing support.
- Inclusive, supportive, and diverse working environment where every team member is valued.
- Exclusive employee discounts on new Mercedes-Benz vehicles, servicing, aftersales, and parts.
If you are ready to ignite customer excitement and develop your career with a world-leading luxury automotive brand, apply today to join our Croydon team.
Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, right to work in the UK, satisfactory references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.
