Specialty Administrator

Job summary

We are seeking to recruit for a Secretary who has a passion for high quality customer care to work within the ENT Department. This is a full time role working 37.5 hours a week, Monday - Friday.

You'll provide comprehensive secretarial support to the current admin team, consultants, associate specialists, and other allied health professionals. We are looking for someone who can use their own initiative, work well with other people, be able to work on their own as well as being able to approach others for support. The right candidate will have excellent IT and typing skills.

If you think that you are the right person for the job, we would love to hear from you.

Main duties, tasks & skills required

Communicate with patients, colleagues, internal and external

Deal with day to day correspondence,

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary

Prioritise own work efficiently and effectively, highlighting any issues to the Band 4

Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Qualifications

Essential

• Minimum of 5 GSCEs including English Language and Maths or functional skills
• Level 3 qualifications or equivalent level of experience
• RSA/OCR III or equivalent typing/word processing including audio typing

Experience

Essential

• Audio typing/word processing
• Minimum 1 year office experience within last 5 years
• Evidence of prioritising workloads/good time management
• Proven experience of working well as part of a team

Desirable

• Previous secretarial experience
• Experience of working in a healthcare setting/previous experience of NHS administration processes
• Experience of dealing with patients/customers
• Supervisory/HR experience

Additional Criteria

Essential

• Knowledge of medical terminology
• Problem solving
• Working knowledge of secretarial/administrative procedures and systems
• IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel

For help with your application, contact:

Jessica Green

[email protected]