Dental Receptionist
Do you want to work for a top rated, specialist, friendly dental practice situated in the heart of Canterbury with state of the art surgeries?
We have a great opportunity for an enthusiastic individual to join our fantastic, fun and friendly team. We are a busy, mainly private practice, offering a full range of treatment and specialist services including, implants, sedation, prosthodontics, orthodontics, periodontics and more.
This is a varied and interesting role with the option to take on further training to enhance your career. Whether you are an experienced receptionist looking for a fresh challenge or you would like to train and move into dentistry, this could be the role for you!
Outline of responsibilities:
* Answer the telephone, emails and deal with patient enquiries in a positive, efficient and friendly manner
* Receive and deal with patients and visitors in a pleasant and prompt manner
* Notify dentists/hygienists of patients’ arrivals
* Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
* Collect and record patient payments and pursue any debts in accordance with the practice payments policy
* Deal with incoming referrals for all clinicians
* Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
* Ensure all confidential files and prescription pad are managed appropriately
* Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
* Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
* Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice, prompt/inform the member of staff doing the ordering if sundries stock is getting low.
* Assist throughout the practice and perform such other tasks as reasonably requested by the lead receptionist, practice manager and principal dentist
* To be of smart appearance and have an efficient, friendly, sympathetic manner
* Be able to handle a high level of patient queries
* To update patient records and book appointments keeping in with GDPR policies
Be confident to work with computerised booking systems (training will be given)
Other Benefits:
- Uniform provided
- If GDC qualified – registration and indemnity paid by the practice
- CPD paid by the practice
- Extra day off for your birthday
- Choice of overtime or TOIL
- Well supported with options of taking further training to enhance your career
Requirements:
Experience of customer service or reception duties in a healthcare or hospitality environment is essential
Experience of working in a dental practice and experience of Software of Excellence is desirable
Hours:
Monday: 8.45 - 17.30
Tuesday: 8.45 - 1730
Wednesday: 7.45 - 17.30
Friday: 8.45 - 17.30
33.50 per week plus 2 Saturday per month
1 x Saturday 8.45 - 17.00
2 x Saturday 8.45 - 14.00
Total pro rata hours per week 36.50
Job Type: Full-time
Pay: £12.21-£14.50 per hour
Expected hours: 36.5 per week
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Private dental insurance
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Canterbury CT2 8BS: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked with SOE Exact a dental booking system
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 2 years (required)
- Dental receptionist: 1 year (preferred)
- Administrative: 2 years (required)
Language:
- English (required)
Work Location: In person
