We are currently recruiting for a Spa Receptionist to join our Team at Old Thorns Spa.
We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments. This role is perfect for someone who loves the industry but prefers to step away from full-time hands-on work, while remaining happy to assist with treatments when needed.
The ideal candidate will offer a high standard of customer services, an individual who is passionate about exceeding our customer's needs and who can work well in a small team, be smart and well presented, with an attentive manner. You will be required to work every other weekend as part of the rota.
Main Responsibilities:
- To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
- To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
- To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
- To support spa reception as required to ensure customer service levels are maintained throughout the department
Knowledge/Skills & Experience Required:
- Previous experience within a similar role
- Excellent interpersonal and communication skills
- Highly organised and able to work to deadlines
- Able to work under pressure
- Excellent administrative skills with strong IT skills
Old Thorns is a four-star resort in Hampshire. The hotel is easily accessible from the A3, and only 20-30 minutes from the Guildford and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.
As well as a competitive salary, the company offers training & development, free meals whilst on duty, retail discounts, free on-site parking, employee assistance programme, company uniform, pension scheme and discounted gym membership.
Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.
Job Type: Part-time
Pay: £12,480.00-£13,728.00 per year
Expected hours: 24 per week
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Store discount
Application question(s):
- Do you have knowledge of spa treatments?
- When is the best time to contact you if we need to discuss further?
- What wage/salary are you expecting?
- Are you able to travel to Liphook GU30 7PE for this work?
- Do you have experience working within a Spa environment?
- Are you able to work every other weekend?
- Are you looking for Part-Time hours (24 hours/3 days per week)?
Experience:
- Reception: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
