As a Software Engineer on an Engage team, you will architect, develop, scale, and monitor solutions, improvements, and services across our Olo Engage product suite. Our software products support our brands in harnessing guest data from across their tech stack to boost retention, lower acquisition costs, and do more with less. We handle restaurant event data in the scale of billions of events per month.
We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is off-limits. You'll work with a passionate team dedicated to delivering amazing products using modern technologies. You'll work with a passionate team dedicated to delivering amazing products using modern tools and technologies like Node.js, Vue.js, Typescript, Postgres, Elasticsearch, Redis, Microservices, Sns/Sqs, Kubernetes, Helm, CI/CD, etc.
This position is fully remote; while we are ideally looking for candidates based in Northern Ireland, we are open to candidates anywhere within the United Kingdom.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.
What You'll Do
- Design and implement scalable, high-quality components and services that align with team and company goals.
- Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
- Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
- Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
- Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
- Document and share knowledge effectively to elevate the team’s technical expertise.
- Champion best practices in software development, agile methodologies, and continuous improvement.
What We'll Expect From You
- 3+ years on-the-job development experience.
- Experience with any of or similar: Node.js, Vue.js, Typescript, Postgres, Elasticsearch, Redis, Microservices, distributed messaging systems, Kubernetes, Helm, CI/CD, etc.
- Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture.
- Experience writing unit tests and testable code.
- Bias for working in a highly collaborative team environment.
- Empathy for customer needs and excellent communication of your understanding.
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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