Search suggestions:

part time
full time
retail
work from home
asda
barista
forklift driver
receptionist
warehouse
security
warehouse operative
no experience
cleaner
Scotland
London
Manchester
Wales
City of London
England
York
Somerset
Bristol
Bournemouth, Christchurch and Poole
Glasgow
Cardiff
Apply

Smart Metering Customer Support Advisor

SEVERN TRENT
£28,941 - £32,000 a year
Coventry, England
Full time
1 day ago
Posted Date: 24 Jul 2025
Posting End Date: 01 Aug 2025
Location: Coventry
Company: Severn Trent Water Limited
Department: Water Network Ops
Salary (£): £28,941 - £32,000

Smart Metering Customer Support Advisor

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

We're looking for a proactive and customer-focused individual to join our team as a Smart Metering Customer Support Adviser. In this role, you'll be the first point of contact for our smart metering customers, delivering exceptional service and ensuring queries are resolved efficiently. You'll build strong relationships with internal teams, contractors, and third parties, acting as a key liaison to drive improvements and promote the benefits of smart metering.

You'll manage customer communications, support complaint resolution, conduct audits, and contribute to campaigns and meetings. If you're passionate about customer service and thrive in a collaborative environment, we’d love to hear from you.

You'll be based at our Severn Trent Centre in Coventry. You’ll work within our Smart Metering Team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift patterns including evenings and weekends.

WHAT WE’RE LOOKING FOR

To succeed in this role, you’ll need experience working in a fast-paced, customer-focused environment. You’ll have a proven ability to manage customer cases and deliver tailored support. Familiarity with systems such as SAP, Target, and GIS is desirable, as is confidence using Microsoft Excel and working with multiple stakeholders.

We’re looking for someone who is creative, self-motivated, and passionate about delivering excellent customer service. You’ll be detail-oriented, adaptable, and able to think on your feet to solve problems. Strong communication and interpersonal skills are essential, along with the ability to work both independently and as part of a team. You’ll be well-organised, resilient under pressure, and committed to continuous improvement—for both the customer experience and the wider business.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500, which is subject to eligibility)
  • Family-friendly policies (including a year off fully paid maternity and adoption leave)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Save Apply
Report job
Other Job Recommendations:

Customer Advisor

Boots
Renfrewshire, Scotland
£12 - £14 an hour
  • Get to know our in-store offers and schemes and promote...
  • Help our stores run smoothly - this could look like...
2 days ago

Customer Service Advisor - Work from Home

Search Hiredonline
Dundee City, Scotland
  • You will receive full training for this remote working role...
  • Inbound customer service relating to maintenance queries and...
18 hours ago

Customer Service & Renewal Advisor

Tedaisy Insurance Group
Salisbury, England
£24,420 - £27,799 a year
Much of this role is via the telephone answering inbound calls and make outbound calls and is office-based Monday-Friday in an...
18 hours ago

Service Advisor

Gravells Narberth
Pembrokeshire, Wales
£27,000 - £31,000 a year
  • Bonus scheme
  • Performance bonus
  • Signing bonus...
1 week ago

New Opportunity - Style Advisors & Supervisors

Mint Velvet
City of London, England
£24,508 - £31,033 a year
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary,...
1 week ago

New Opportunity - Style Advisors

Mint Velvet
Leeds, England
£24,926 - £31,561 a year
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary,...
1 week ago