Shared Service Centre (Systems & Technical Services) Team Leader
We have a number of exciting opportunities to join our Revenues & Benefits Team at East Staffordshire Borough Council. Following the recent retirement of a number of key members of staff, and the imminent Go Live of a new integrated system, we are now seeking motivated and enthusiastic individuals to join us working with the Revenues, Benefits & Customer Contact Manager to form a new management team to support the delivery of modern Revenues, Benefits and Customer Services to residents.
This is a fantastic opportunity for experienced managers within a Revenues and Benefits department, who have significant experience and are eager to develop further and play an important role in supporting the community of East Staffordshire. Prior knowledge of the Civica Revenues & Benefits system would also be an advantage.
These roles will provide hands-on experience in:
- Managing and organising a team;
- Taking the lead on the technical and complex aspects related to your service specialism
- Communicating, both in writing and verbally, as you interact with the public, businesses, colleagues and external stakeholders;
- Teamwork and independent decision-making, managing priorities and meeting deadlines;
- Data analysis, forecast planning, preparation and presentation of data to senior management and in relation to statutory returns;
- Supporting service wide initiatives and working directly with experienced professionals
- Demonstrating your skills in problem-solving, organisation, and working under pressure.
If you’re passionate about making a difference and looking for the next step in your career, which will help to build a strong foundation for your future, these roles are the perfect fit and we would love to hear from you.
As an employer East Staffordshire also offer a great package of benefits including: flexible working; generous annual leave; opportunities for office-based (at the Town Hall, Burton upon Trent, DE14 2EB) and home-based hybrid working; free car parking and access to the local government pension scheme.
If you’d like an informal chat about this opportunity, please contact Matthew Steele by emailing [email protected] or telephoning 01283 508 716.
Interviews are planned to be held w/c 30th June 2025.
Full details of the job role are detailed in the Job Description and Person Specification.
Please note - all applicants:-
A candidate for any appointment with the Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.
