The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
Responsibilities:
- Responsible for managing the ServiceNow platform and maintaining uptime operationally - this includes the ITSM, CSM, ITBM and Performance Analytics modules.
- Responsible for regular patching, hot fixes, and version upgrades in line with the product roadmap, ensuring these are tested appropriately.
- Creating product backlogs and pipelines to ensure sprints and stories are worked on and delivered to a high standard and on time.
- Manage release plans to ensure best use and development of available functionality.
- Continuously improve the platform offering and collaborate with other areas of the Operations team to ensure we are using ServiceNow to its full potential.
- Provide BAU support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
- Provide training sessions as required by support teams, necessary to manage the ServiceNow platform.
- Create system user guides/process summaries and provision of training/familiarisation across the ServiceNow Platform.
- Identify system deficiencies and recommend solutions.
- Follow ServiceNow best practices (including scripting, security, implementation).
- Determines which integration method(s) will be used, integration directionality, and attributes.
- Participates in any data normalization required prior to being imported / inserted into ServiceNow.
- Participates in platform, process, and integration testing.
- Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
- Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.
- Experience of the CSM module.
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
- Excellent understanding of ServiceNow platform administration.
- Demonstrable knowledge of Platform Integrations and data normalization.
Job title:
ServiceNow Platform AdministratorJob Description:
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Role Level – C
ServiceNow Platform Administrator (Integration Specialist).
The primary objective of the ServiceNow Platform Administrator is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
This is an opportunity to join the team at a time of exciting change where we are transitioning from a legacy system to ServiceNow. We have an excellent relationship with the supplier and are looking to create a first class solution for our clients.
What we’re looking for:
Essential:
- Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
- Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.
- Experience of Domain separated and encrypted environments.
In addition you will also have:
- Experience of the CSM module.
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
- Excellent understanding of ServiceNow platform administration.
- Demonstrable knowledge of Platform Integrations and data normalization.
What you will be doing:
- Responsible for managing the ServiceNow platform and maintaining uptime operationally - this includes the ITSM, CSM, ITBM and Performance Analytics modules.
- Responsible for managing the ServiceNow platform and maintaining uptime operationally - this includes the ITSM, CSM, ITBM and Performance Analytics modules.
- Responsible for regular patching, hot fixes, and version upgrades in line with the product roadmap, ensuring these are tested appropriately.
- Creating product backlogs and pipelines to ensure sprints and stories are worked on and delivered to a high standard and on time.
- Manage release plans to ensure best use and development of available functionality.
- Continuously improve the platform offering and collaborate with other areas of the Operations team to ensure we are using ServiceNow to its full potential.
- Provide BAU support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
- Create system user guides/process summaries and provision of training/familiarisation across the ServiceNow Platform.
- Identify system deficiencies and recommend solutions.
- Follow ServiceNow best practices (including scripting, security, implementation).
- Participates in any data normalization required prior to being imported / inserted into ServiceNow.
- Participates in platform, process, and integration testing.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
Check out our website www.capita.com for more information
What’s in it for you?
- Opportunity to progress your career
- company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation✅ Achieve together Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
Permanent
