Service Transition Manager

Summary

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As a Service Transition Manager you'll have responsibility for coordinating and delivering the smooth introduction of new or changed services into the operational environment! Working on medium and large projects, in line with agreed service acceptance criteria, you will ensure that operational teams are fully prepared, support documentation is in place, and service stability is maintained post-launch. Working under the guidance of the Lead Transition & Service Manager, this role supports key transition initiatives across networks, IT platforms, and customer-facing services.

Key accountabilities include:

• Effective management of the service transition lifecycle for assigned projects
• Working with project teams and stakeholders to develop and maintain service transition plans, readiness checklists, and acceptance criteria
• Liaise with business departments to facilitate and promote the use of service transition governance framework
• Providing updates and reporting on progress as appropriate
  
  

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience:

• Extensive experience working in a service transition environment or similar
• Qualified to a minimum of ITIL v4 Foundation
• In-depth understanding of service design, transition and change enablement
• Demonstrable understanding of service transition processes and operational readiness
• Advanced stakeholder management, negotiation, and conflict management skills
  
  

We'd also love you to bring:

• Strong coordination, and problem-solving skills
• Effective communication skills - written and verbal
• Ability to understand complex organisational designs and structures
• Results oriented
• Knowledge of Agile delivery methodologies
  
  

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.