Service Coordinator

1. ROLE STATEMENT

Responsible for carrying out the service coordination duties in line with customer requirements whilst adhering to Enerquip’s QHSE standards, responsibilities, policies and procedures.

2. MAIN RESPONSIBLITIES

• Carry out the service process in response to customer orders and enquiries to ensure timely and cost effective delivery of product.
• Preparation of shipping documentation and coordination of logistical milestones.
• Coordinating engineers travelling – Engineers with customers & preferred dates.
• Ensure cost effective flight and accommodation to make sure customer is getting good options.
• Ensure regular check on visa restrictions/ health precautions and vaccinations for destination.
• Accurate job costing for each service trip, ensuring all relevant paperwork if produced accurately to eliminate delays at invoicing.

· Prepare service quotations in response to queries by external customers.

· Act as focal point for customers.

· Creating and coordinating operating manuals and documentation packs.

· Registering and filing various certification documentation.

· Creating calibration certification from site work and issuing to customer in a timely manner.

· Develop skills and knowledge to provide cover for absent departmental colleagues as required.

· Efficiently communicate progress of orders with customers and management alike.

· Carry out other duties as directed by management.

3. KNOWLEDGE, SKILLS, EXPERIENCE & REQUIREMENTS

· Excellent administration skills with a high standard of accuracy, consistency and confidentiality.

· A sound knowledge of logistical process.

· Good organisational skills demonstrating an ability to use initiative, prioritise workload and work well under pressure to ensure deadlines and the needs of the business are met.

· Good numerical skills.

· Strong customer focus.

· Ability to work as part of a team.

· Computer literate with sound knowledge of MS Excel, Word, and Outlook programs.

· Excellent communication skills, verbal and written.

Job Type: Full-time

Pay: £30,000.00-£38,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Aberdeen: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative : 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 30/06/2025
Reference ID: Service Coordinator