Location: Huddersfield Shifts: 12.5 hour shifts / Could vary at times depending on cover and summer period
Hours: 40 hours per week, 3 days out of 7 (Holidays Pro-rata)
Line Manager: City Manager
Key Tasks: Communal Area Checks The checking on a regular basis of: • Making regular Building Patrols across multiple sites as required in order to identify, rectify and report safety hazards, risks or safety related issues within:
- corridors and Fire Safety checks • Stairwells and Fire Exits • Gym and Laundry • Reception area appropriately illuminated
- Record all checks for the company Health and Safety guidelines Monitor CCTV
- Maintain a security presence in the building during contracted hours
- Ensure that ALL guests and visitors sign in the register
- Reporting of noise and other complaints • Reporting of any other unusual activity
- Reporting of lock out issue • Record and checks for the company Health and Safety guidelines Administration & Any other Business
- Completion of all logs at the end of the shift
- Check handover book and log any additional information
- Respond to requests for support and services as directed by accommodation manager or assistant manager as defined by service level agreements and Capitol Students requirements
- Assist students with any out of hours enquires • Ensure that safety needs and welfare needs of the student are being met
- Deal with lock outs or other minor emergencies promptly • Be aware of company policies regarding major incidents Requirements
- Previous experience in a customer-facing role preferably with experience of working in the accommodation, hospitality or retail sectors.
- A previous security-based role with administration skills would be preferable • Ability to communicate effectively, both orally and in writing
- Able to demonstrate an objective, professional and calm approach when handling difficult situations, experience in complaint handling would be beneficial
- Ability to build relationships internally and with third-party suppliers • Computer literate with the ability to use Microsoft Office
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
- Highly skilled in understanding, empathising and delivering against customer needs
- Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly
- Willingness to undertake challenging tasks to ensure customer satisfaction
- Self-motivated and possessing the ability to work on own initiative
Job Type: Full-time
Work Location: In person
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