Start Your Next Chapter with Halliwell Jones (Wilmslow) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (Wilmslow) Ltd—our modern flagship site, bringing together BMW and MINI showrooms, a full-service Aftersales department and a state-of-the-art Bodyshop, all under one roof to deliver a seamless experience.
If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.
At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop—managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.
WHAT WE CAN OFFER YOU
- Time to Unwind – 22 days holiday plus bank holidays, and your birthday off to celebrate! Increases to 25 days with length of service
- Drive the Brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (subject to production and availability of cars)
- Work Where People Matter – A friendly, family-run business with a supportive team culture
- Expert Training – Specialist development with BMW UK to keep your skills sharp
- Gain Accreditation – Boost your career with official BMW certification
- Grow With Us – Ongoing learning and a clear path to progression
- Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
- ️ Security and Peace of Mind – Benefit from our Life Assurance Scheme
YOUR RESPONSIBILITIES
- To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
- To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
- Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
- Explain and Issue the customer with the Vehicle Health Check report.
WHAT WE'RE LOOKING FOR
- Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
- An outstanding attitude and passion for customer service.
- Passion for BMW products and technology.
- Strong interpersonal and presentation skills.
- Ability to work autonomously.
- An enthusiastic, dynamic and team orientated personality
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Strong organisational and prioritisation skills.
- Team player that offers help and support to others.
- Thorough knowledge of computer applications (MS Office, Drive)
Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!
Apply now via the link or send your CV and cover letter to:
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
