About Us
We are a growing family business with 2 garages carrying out HGV & PSV repairs at our Molash site and MOT’s & Vehicle repairs at our Badlesmere site.
We started trading in 2008 and have successfully grown a very busy business undertaking all aspects of vehicle maintenance and repairs.
We have a team of 8 skilled technicians and 3 office staff and are looking for another experienced & enthusiastic service advisor to help us with the busy workload and expand the business further.
Job Summary
As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repairs. Your role is crucial in ensuring customer satisfaction and the smooth operation of the service department.
You will be required to work closely with the technicians and update customers on the progress of their vehicles and will need to organise parts for vehicles.
We are looking for a highly motivated individual with experience in this sector. This is a fast-paced job and the candidate must be able to multitask and stay focused.
The job is 07:45 until 17:30 Monday to Friday and every other Saturday From 08:00 until 14:00.
Duties
- Day to day admin such as sending MOT reminders, looking at the previous day’s work and uploading data to our system, forward planning the weeks work, contacting customers and arranging inspections, sending all legal documents to fleet customer.
- Interact with customers to understand their vehicle service needs.
- Provide accurate cost estimates for repairs and maintenance
- Schedule service appointments and manage the service diary
- Liaise with the workshop to ensure timely completion of work
- Explain recommended services and repairs to customers
- Handle customer enquiries and complaints in a professional manner
- Process payments and manage invoices
- Upsell additional services or products where appropriate
Skills
- Strong customer service skills with a friendly and approachable manner
- Mechanical knowledge to understand vehicle issues and repairs
- Proficiency in cash handling procedures
- Work closely with technicians to ensure work is going smoothly.
- Ability to effectively upsell services or products to customers
- Must have computer knowledge and able to learn new systems / processes
- This position requires proficient English skills
Qualifications
- Mechanical knowledge
- Customer service experience
- Proficiency in cash handling
- Ability to upsell products/services
- Strong communication skills and excellent English
- Detail-oriented and organized
- Prior experience in a similar role
- Certification in customer service or related field
- Ability to work in a fast-paced environment
- Problem-solving skills
Job Types: Full-time, Permanent
Pay: £28,448.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Cash handling: 1 year (required)
- Upselling: 1 year (required)
- Customer service: 1 year (required)
- Mechanical knowledge: 1 year (required)
Work Location: In person
