Service Advisor
Nissan Stirling
Salary up to £28,500 + bonus earning opportunity (OTE £35000)
At Eastern Western Motor Group, we believe it’s all about quality of life and finding a happy balance between work and family. This Service Advisor role is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.
What does the Service Advisor job entail?
- Greeting customers in a welcoming and friendly manner, both in person and by telephone.
- Assessing the customers’ needs, advising on service and/or repair requirements and supplying accurate estimates, ensuring the customer is aware of costs and timescales involved.
- Accurately recording work instructions and communicating these with the Workshop.
- Maintaining dialogue with the Workshop Controller regarding the progress of work, communicating with customer to keep them informed of the progress of their vehicle.
- Contacting customers for authorisation if additional work is necessary.
- Selling additional products and services.
- Preparing invoices and obtaining payment for them.
- Maintaining the customer record system, using this to follow up with customers.
- Maintaining up-to-date knowledge of vehicle service, repair and warranty policies.
- Handling customer complaints, ensuring an effective solution is agreed in an efficient manner.
- Maintaining the Service Reception area to a high standard, ensuring displays, prices, etc. are current.
What skills/experience do you need to be a Service Advisor?
- Experience in a customer-facing role
- Excellent communication skills
- A passion for delivering great customer service
- Commitment to providing high quality work
- Problem solving and decision-making skills
- PC literate
In addition, we offer our Service Advisors a first class employee benefits package including:
- Enjoy your birthday off on us every year!
- Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Cashpoint - Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Generous Holiday Allowance - Your free time matters to us! We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service!
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.
Job Types: Full-time, Permanent
Pay: Up to £28,500.00 per year
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
