Are you a customer-focused professional with a passion for the automotive industry?
We’re on the lookout for an experienced Service Advisor to join our Aftersales team at our Muiryfaulds, Forfar Branch.
As a Service Advisor, you’ll play a key role in delivering an exceptional experience to every customer, from their first contact through to vehicle collection. You'll thrive in our franchised dealership environment, where high standards and customer satisfaction come first.
In return, you’ll benefit from our ongoing investment in training, technology, and tools, all while being part of a motivated, friendly, and professional team.
What You’ll Be Doing:
- Acting as the first point of contact for customers, providing a warm, professional welcome and addressing their service needs
- Managing vehicle service bookings via phone and internal systems, ensuring efficiency and convenience for both customers and the workshop
- Keeping customers informed throughout the service process, maintaining clear and timely communication
- Coordinating with our technical workshop team to ensure vehicles are ready on time
- Creating and explaining accurate invoices, processing payments, and ensuring proper documentation is signed off
- Maintaining and updating customer records in line with data standards
- Participating in manufacturer-led training and development to stay up to date with product knowledge
- Identifying and promoting additional services or products to enhance the customer’s experience
- Ensuring brand and franchise standards are met at every step
What We’re Looking For:
- Previous experience in a Service Advisor or customer-facing role within the automotive industry
- Strong interpersonal and communication skills
- Ability to multitask and stay organised in a fast-paced environment
- A customer-first attitude and passion for delivering excellence
If you're ready to grow, learn, and become an integral part of a supportive and experienced team, we’d love to hear from you!
Company Benefits
- 30 days holidays per annum (pro-rata), plus an extra holiday on your birthday (after a years’ service)
- Enhanced Company Pension
- Company Life insurance policy
- Health and Wellbeing support
- Mortgage advice service
- Staff discounts
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Job Type: Part-time
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Forfar DD8 1XP: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Motor Trade: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
