The main objective of the Server role will be to provide excellent customer service to customers directly.
Key Objectives and Responsibilities
· The main responsibilities of the Serving Staff will be to take food to customers in a timely manner, serve food as requested, paying extreme attention to detail.
· In this role you must deliver customer satisfaction by maintaining an exceptional standard of service and professionalism, welcoming customers to the venue to ensure a positive and friendly guest experience for all.
· Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
· Due to being face-to-face with customers, the Serving staff must set high standards of personal presentation and behaviour at all times.
· A positive attitude must be adopted towards teamwork, contributing to the smooth running of the premises, and interacting productively with other departments.
· This role is also about passing on knowledge and you must be prepared to work with and set an excellent example for new and existing staff members. This is all part of our commitment to developing our teams within the company.
Operational Duties
· Prepping your work area for the day’s events, ensuring that all seating area and tables are replenished with correct utensils and condiments.
· Ensuring that the tables, chairs, and work area to cleaned to maintain a sanitary environment.
· Maintains familiarity with menu items, specials, and restaurant information
· Collects food orders from the kitchen, verify that they are correct, and serve them to customers.
Job requirements
· Flexible – This role requires flexibility in terms of working patterns and shifts, we are open 7 days a week and expect Staff to embrace a variety of shifts including evenings and weekends.
· Passion – Hospitality is about creating a place where customers and staff alike come together to build a warm, welcoming, and enjoyable experience, and this is created through your passion and enthusiasm for food, drink, and entertainment. Passion is key!
· Fairness – The expectation from every staff member is a fair and honest approach, this will always be at the core of our values and should in adopted and given to both staff and customers alike.
· Integrity – It is essential that punctuality, presentation, and an approachable demeanour be always adopted in the workplace. Lead by example. Always aim to maintain a positive and confident mentality. Be reliable and trustworthy.
· Teamwork – There is no ‘I’ in team. It is crucial we all communicate as best we can with one another and help each other out, it’s important to build good and lasting relationships in the workplace.
Job Types: Full-time, Part-time, Permanent
Pay: £7.55-£12.21 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Preston PR1 2BL: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
