General information
Reference
1000009001Vacancy details
Talent pool
Operations - Customer Service
Title
Senior Service Delivery Specialist
Contract type
QA Ltd Permanent
Job advert
Senior Service Delivery Specialist (Project Co-Ordinator)
Permanent
Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
- Create and maintain project plans and track progress to ensure successful delivery of projects.
- Liaise internally with colleagues to ensure all quality standards are achieved.
- Maintain strong relationships with members of the client team.
- Produce insightful reports for clients to support the management of their programmes and events.
- Raise issues that may impact the RAID log
- Escalate risks to ensure appropriate action is taken to mitigate them.
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships.
Key Skills / Experience Required:
- Great Microsoft Office – including Excel using vlook up, pivot tables highly desirable
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines with high levels of accuracy
- Experience of implementing improvements to business process
- Experience in offering solutions to more complex queries
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
What We'll Do For You!
Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
How we’ll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth:
Learning and opportunity is at the core of what we do – and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).
Our people:
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: [email protected] - happy to help!
Vacancy location
Location
South West, Gloucestershire
Handled by
Handled by
- Tim Heaney- QA
- Eleanor Crozier
Primary handler
Tim Heaney- QA
Last name
Heaney- QA
Forename
Tim
