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Salary
National £47,895-£58,519. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.
We are seeking a Senior Salesforce Administrator to help drive the digitalisation of Ofgem, so it is a smart regulator fit for future energy.
In this role, you'll be part of the CRM Technical Lead team within the Centre of Excellence (CoE), focusing on implementing the new xRM/CRM project. With Salesforce as the chosen tool, you'll primarily engage with this technology. Collaborating closely with the Head of CRM, CRM Product Owner, Senior Salesforce Testers, Business Analysts, and end users, your key responsibility is to ensure robust design and delivery of critical implementations in coordination with Business Analysts.
Your primary responsibilities will involve the design, development, maintenance and support of the multiple features on our CRM platform. You will have to ensure that your developments / configurations are high quality, follow standards, are supported and are well-tested, always following ways of working, development standards and DevOps strategies.
You will also be responsible for delivering enhancements to our CRM platform and intelligent workflows for multiple projects and initiatives, continually improving over time. You will help epics, user stories, features and tasks be clearly scoped and understood to enable user requirements to be efficiently met by development. Additionally, you will clearly document your work through designs, code commenting, architecture designs and user documentation/training, which will need presentations to explain the new CRM/workflow capabilities and features developed and their benefit to different user audiences across Ofgem. Finally, you will liaise with other team members, CRM Tech Lead and architects to create technical documentation of each new design pattern to connect the CRM platform with other internal and external systems, data flows and platforms.
Ofgem provides adaptable work arrangements, facilitating a seamless integration of professional and personal obligations. Ofgem actively fosters an inclusive environment that values, reinforces, and celebrates the diverse perspectives and backgrounds within our workforce.
Job description
Purpose
- To configure, customize and enhance our CRM and intelligent workflow platform (Salesforce) to help Ofgem staff more efficiently engage with external contacts, log interactions for analysis and monitoring to improve our overall effectiveness as a regulator via objects and fields management.
- To support new licencing regimes (e.g. heat networks) be able to rapidly and efficiently issue digital licences to thousands of new energy companies/stakeholders/partners.
- To enable new government schemes or rebates encouraging transition to a low carbon economy be quicker to deploy and more efficient.
- Under Agile methodologies, be part of Ofgem Salesforce CoE, working with onshore and offshore resources. Led by the CRM Tech Lead, providing specialist advice and development on chosen technology e.g. Salesforce.
- Be the focal point and expert in a multi-disciplinary team in a specific work area in the context of operating in a Professions and Flexible Resourcing model.
Key Responsibilities
Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams
- Work with project managers, technical leads, business users and subject matter experts to design, develop, maintain and support features on our CRM platform.
- Ensure development is high quality, follows standards, is supported and well tested.
- Follow ways of working, development standards and code control releasing code in a controlled manner.
Key Outputs and Deliverables
- Deliver enhancements of our CRM platform and intelligent workflows for multiple projects and initiatives, continually improving over time.
- Help epics, user stories, features and tasks be clearly scoped and understood to enable user requirements to be efficiently met by development.
- Work closely with our testers to ensure development is high quality and functioning as expected, as well as planning and delivering testing yourself on the work of others and your own.
- Clearly document your work through designs, code commenting, architecture designs and user documentation/training.
- Presentations to explain the new CRM/workflow capabilities and features developed and their benefit to different user audiences across Ofgem.
- Liaise with other team members, CRM Tech Lead and architects to create technical documentation of each new design pattern to connect the CRM platform with other internal and external systems, data flows and platforms (to support sign off, security review, upgrades and maintenance).
Person specification
Essential Criteria
- An experienced Salesforce Administrator (Service and Experience Cloud) with a strong understanding of Salesforce platform capabilities, configuration, and customization. (Lead criteria)
- Experience gathering requirements and providing solutions to meet business needs. (Lead criteria)
- Strong understanding of Salesforce best practices and familiarity with security audit processes.
- Experience in user management, security settings, and data access controls.
- Proficiency in creating custom reports and dashboards to support business analytics.
- Certifications: Salesforce Administrator, Service Cloud Consultant, Platform App Builder, Experience Cloud Consultant.
- Experience with Public Sector Solution Module (Industry Cloud) and Omniscripts.
Desirable Criteria
- Proficient with Salesforce Platform and Declarative configurations. Apex and Visualforce development knowledge is a plus.
- Experience with Lightning Experience and Salesforce app development.
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Understanding and experience of implementing:
- Integrations and APIs.
- Multi factor authentication integration.
- Experience with data migration.
- Working with VS Code and similar development tools.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack and Role Profile attached for full details.
Benefits
Things you need to know
Selection process details
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Jamie Wright
- Email : [email protected]
Recruitment team
- Email : [email protected]
Further information
In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.
