Company Description/ Business Unit
Location: Cardiff (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the job
As a Senior Product Owner within our Digital Developing Businesses team, you’ll lead the delivery of innovative digital products that serve both our customers and employees across our Driving School, SMR, and AA Cars business areas. You’ll play a key role in shaping user experiences and driving commercial value, working closely with cross-functional teams to ensure seamless product development and delivery.
This is a dynamic role that requires strategic thinking, stakeholder engagement, and hands-on collaboration. You’ll support the Head of Digital Product, manage priorities across multiple domains, and ensure our digital solutions are customer-centric, commercially aligned, and continuously evolving. The role is based in Cardiff, with occasional travel to London and Basingstoke.
What will I be doing?
- Lead the development and delivery of digital strategies and roadmaps that align with business goals.
- Collaborate with cross-functional teams to prioritise backlogs, define user stories, and ensure seamless product delivery.
- Champion user-centred design, ensuring our digital experiences are intuitive, inclusive, and impactful.
- Use data and insights to drive decision-making and continuously improve product performance.
- Build strong relationships with stakeholders, fostering a culture of transparency, shared goals, and continuous improvement.
- Support and mentor a team of Product Owners and contribute to a high-performing, inclusive team culture.
What do I need?
- Proven experience managing multiple digital products (web and app) within a cross-functional or matrix organisation, ideally across both B2C and B2B environments.
- Strong storytelling and communication skills, with the ability to influence and engage senior stakeholders across complex organisational structures.
- A solid foundation in Agile methodologies, with hands-on experience in Product Management, Scrum, and Business Analysis.
- A user-centric mindset with a deep understanding of customer needs, behaviours, and digital experience design.
- Commercial awareness and the ability to identify opportunities, solve problems, and deliver measurable value.
- Familiarity with tools such as JIRA, Azure DevOps, Confluence, and Google Analytics (desirable), and ideally holding an Agile Product Owner certification.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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