Hybrid requirements: 2 days per week in the office.
We are looking for a customer-centric Senior Product Designer to help grow the product and introduce key design and research practices across the business. This person will have a passion for research, be a creative-thinker and have the drive to see work through to the end, ensuring outcomes are achieved. A key focus will be on supporting our CRO efforts, so experience in that area is a big plus.
The role will report into the Product Director and be ultimately responsible for product design across the business.
Key responsibilities:
Take the lead on all things product design: You’ll take charge of the design process — problem discovery, ideating, wireframing, prototyping, and delivering high-fidelity designs that solve real problems.
Conduct generative and evaluative research:
Generative user research: Identify user pain points and uncover unmet needs by conducting interviews, surveys, and observational studies. You’ll help shape our understanding of what problems need solving.
Evaluative user research: Test how users interact with potential solutions through usability tests, A/B testing, and feedback sessions. You’ll ensure our ideas resonate with users and refine designs based on what works (and what doesn’t).
Industry and competitor research: Keep a pulse on the market by conducting competitor analysis and industry research. Understand emerging trends, best practices, and what the competition is doing well (or not so well) to inform our design direction and ensure we’re always ahead.
Support CRO: Collaborate with our CRO team to optimise user journeys, boost conversion rates, and refine product experiences through research and data-informed design decisions.
Create wireframes, prototypes, and mockups: Develop wireframes and interactive prototypes to bring your design ideas to life, making it easy for stakeholders and developers to understand and engage with your concepts.
Collaborate across teams: You’ll work closely with developers, product managers, and marketers to bring your designs to life, staying involved in the entire product development process.
Present and sell your ideas: Confidently pitch your designs to stakeholders, explaining how your approach addresses user needs and supports the business goals.
Support developers: Create and maintain design systems, component libraries, and reusable assets to help developers implement your designs easily and consistently.
Contribute to product strategy: Work closely with product managers to help define the product vision and strategy, ensuring your designs support our overall direction.
Key requirements:
Experienced UX/UI designer: You’ve got at least 5+ years of experience in product design, with a portfolio that highlights your ability to create great user experiences and clean, functional UI.
Strong research skills: You’re experienced in generative research (identifying user needs and pain points) and evaluative research (testing and improving potential solutions) through interviews, surveys, usability testing, A/B tests, and more.
Proficient in design tools: You’re comfortable with the likes of Figma, Sketch, Adobe XD, or other design tools for creating wireframes, prototypes, and high-fidelity designs.
CRO experience: You’ve worked on CRO projects and know how to use design to improve conversion rates and overall product performance.
Collaboration and communication: You’re a strong team player who can communicate and collaborate with cross-functional teams, presenting your ideas clearly to both technical and non-technical stakeholders.
Analytical and problem-solving mindset: You love diving deep into user problems, solving complex challenges with creative and practical design solutions.
End-to-end product design: You’re comfortable working through the full product design lifecycle—from discovery to delivery.
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