Do you like to connect with people, make a difference and do the right thing?
Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.
Realise is Somerset Care Group’s specialist learning disabilities service who have been recognised for the work we do, including silver winners in the Outstanding Care Awards, and finalists in the Laing Buisson awards.
We are also only one of four providers in the country to achieve national recognition for our work with people that are part of the Transforming Care agenda.
Realise provides tailored support for people who may be living with their family, living in their own accommodation or to those who wish to progress to more independent living.
We are proud to state that we are a disability confident employer.
Everything we do at Somerset Care is underpinned by our four core values:
- Connecting with people
- Making a difference
- Doing the right thing
- Embracing change
By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.
Join our Realise Team, part of the Somerset Care Group, in Highbridge and surrounding areas. our tailored service provides support to people within their own homes, out and about, with personal care, hobbies, or companionship.
This role is to provide the highest standard of care provision that is compliant to the standards set by the Care Quality Commission (CQC), working “with” Customers to achieve outcomes, rather than working “for” them.
The post holder will take a supervisory responsibility of a small staff team to ensure the service effectively supports Customers to develop a fulfilling life in accordance with the person centred support plan.
Key Tasks:
1. To take responsibility for the smooth day to day running of the service. This will include organising the duties and shifts (including cover for absences) of a small staff team to ensure the daily needs and choices of the Customer’s chosen lifestyle and activities is met and the running of the service is compliant with contractual and CQC requirements.
2. To support the management team of the community learning disability services base by carrying out tasks relating to the management and training of the team of Care & Support Workers. This may include:
- One-to-one staff review meetings and supervisions.
- Performance monitoring and review.
- Induction, training, coaching, recruiting, mentoring and supporting.
- Leading or participating in the running of staff meetings.
3. To ensure that service delivery is appropriate to Customers’ needs, by setting up care and support packages, carrying out initial assessments and reviews, undertaking quality monitoring visits and handling complaints whilst ensuring that the Customer and/or their circle of support is at the centre of this process. Ensure tasks identified from such visits are actioned and the relevant personnel are notified of key information.
4. To act as an ambassador for the Company, building effective working relationships with external and community organisations such as families, neighbours and relevant professional bodies.
5. To provide overnight support in line with Customer individual support plan, where required. This may include sleep-ins, waking nights or naturalised night duties. © Somerset Care Issue Date: March 2015
6. To carry out administrative tasks as required (in accordance with Company policy, procedure, National Minimum Standards and CQC requirements), in order to support the efficient running of the community learning disability services base. Specific tasks include; all record keeping, support planning, risk assessments, transport, person centred planning and Health and Safety.
7. To provide on-call out of hours support to care staff outside normal office hours, and to provide handover information to office staff at the end of the on-call shift. The on-call role may involve making arrangements to cope with situations that occur, such as:
- Arranging for staff on duty to take on uncovered visits.
- Visiting service users to deliver care & support.
- Contacting outside organisations in accordance with agreed procedures.
- Notifying the line manager and recording information in the on-call log.
8. To ensure all working practices comply with legislative practices and Company policy and procedure at all times.
Essential Requirements:
- Experience of working within a learning disability service.
- Experience of providing alternative solutions for a Customer within a learning disability service.
- Experience of resolving first line customer complaints.
- Must have carried out administrative tasks in current or previous role.
- Willing to undertake NVQ/QCF Level 2/3 in Care.
- Good relationship building skills.
- Effective Team Worker
- Effective interpersonal skills
- Effective motivator of self and staff
- Excellent communication skills, both written and verbal.
- Ability to manage a busy workload and meet deadlines.
- Commitment to personal development
- Knowledge of the principles of good practice and providing a quality service in a learning disability setting.
- Knowledge of Safeguarding processes.
Desirable requirements:
- Previous supervisory experience in a health or social service setting.
- Experience of person centred working and providing an individualised service.
- Evidence of customer involvement in a service based setting.
- Involvement in service improvement/development activities
- NVQ/QCF Level 2/3 in care.
- A recognised Learning Disability qualification.
- Evidence of continuous professional development
- Creative problem solving skills that are specific to a Customer’s needs/choices/behaviour.
- Positive approach to the management of risk
- Knowledge of the organisation of the community learning disability services.
- Working knowledge of learning disability techniques and practices, appropriate to differing clients’ needs/conditions.
- Knowledge of National Minimum Standards and regulatory requirements.
As a valued employee, you’ll have access to a range of benefits:
- Full company induction, ongoing training to gain Nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship
- Full and part-time opportunities
- Pay rate of £14.25 per hour
- Enhanced pay for nights, weekends and bank holidays
- Mileage rate of 47p, plus MOT scheme & free breakdown cover 24/7
- Free DBS check
- Blue Light Card – provides access to more than 15,000 discounts from large national retailers to local businesses!
- Access to your earnings before payday via Wagestream
- Full provision of all necessary PPE
- Wellbeing support available, covering a wide range of support services and events.
- Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards
- Refer a Friend Bonus – £350 per person you refer (Uncapped and paid on successful appointment)
Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.
It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.
Closing Date 07/06/2025
Job Types: Full-time, Permanent
Pay: £14.25-£15.30 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
Experience:
- Home care: 1 year (preferred)
- Supervising experience in Health and Social Care: 1 year (required)
Licence/Certification:
- NVQ level 2 in Health and Social Care (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 07/06/2025
