Job Summary
The Senior Housekeeping Manager plays a pivotal role in ensuring the cleanliness, organisation, and overall presentation of the hotel. This position requires a strong leader with extensive experience in hospitality and janitorial services, who can effectively manage a team of housekeeping staff to maintain high standards of cleanliness and guest satisfaction. The ideal candidate will possess a keen eye for detail and a passion for delivering exceptional service.
Duties
- Oversee the daily operations of the housekeeping department, ensuring all areas are cleaned to the highest standards.
- Develop and implement cleaning schedules and procedures to optimise efficiency and effectiveness.
- Train, supervise, and motivate housekeeping staff, fostering a positive work environment that encourages teamwork and professional growth.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness standards.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
- Address guest complaints or concerns promptly and professionally, striving to exceed their expectations.
- Collaborate with other departments to ensure seamless operations and enhance the overall guest experience.
- Maintain records of housekeeping activities, including staff performance evaluations and inventory management.
Qualifications
- Proven experience in a managerial role within the hotel or hospitality industry is essential.
- Strong background in janitorial services with an emphasis on cleanliness standards and procedures.
- Excellent leadership skills with the ability to inspire and develop a team.
- Exceptional organisational skills with attention to detail.
- Ability to work flexible hours, including weekends and holidays as required.
- Strong communication skills, both verbal and written.
- Proficiency in using housekeeping management software is an advantage. This role is ideal for an individual who thrives in a fast-paced environment and is committed to maintaining high standards of cleanliness while providing outstanding service to guests.
Requirements:
- Previous housekeeping experience is essential, ideally in a supervisory role
- Strong attention to detail and excellent organizational skills
- Ability to lead and motivate a team
- Flexible with working hours, including weekends and holidays
- Good communication skills and a professional attitude
- Must be eligible to work in the UK
Why Join Us?
- Supportive and friendly work environment
- Opportunities for growth and development
- Work in a beautiful and historic location in the heart of Oxford (City)
Location: Oxford City Centre
Job Type: Full-Time
Salary: 15£/H
Job Type: Full-time
Pay: £15.00 per hour
Benefits:
- Canteen
- Company pension
- Employee mentoring programme
Work Location: In person
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