Senior Digital Application Specialist

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

• Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &
  
  

management.

• Responsible for ensuring digital services are performing within operational parameters.
• Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up of users on the relevant digital services
• Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).
• Assist in the development of teaching packages and a support infrastructure for a range of staff using the digital system(s).
• Responsible for supporting the implementation of digital systems across ABUHB ensuring that they meet the needs and relevant standards of the organisation.
• Resolve issues directly relating to digital services
• Resolve day to day system issues.
• Identify and troubleshoot bugs & errors and provide a route cause analysis.
  
  

Main duties of the job

Work as part of a project team to plan and prepare for the implementation / upgrade of digital systems.

Responsible for ensuring digital services are performing within operational parameters.

Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Educated to Degree Level or equivalent experience Teaching/training and evidence of recent study/personal development.
• Expert and in-depth knowledge of one or more clinical IT systems in use within the health board.
• IT software workings, Microsoft office.
• Good understanding of change management in terms of process and culture.
• Service Management qualification i.e ITIL Foundation
  
  

Desirable criteria

• IT qualification i.e Registered IT Technicial (RITTech) or FEDIP Practitioner
• Project Management qualification i.e PRINCE2, Scrum or Agile
  
  

Experience

Essential criteria

• Previous experience of delivering objectives.
• Experience of understanding user requirements and implement Change management.
• Experience of delivering outcomes within tight timescales.
  
  

Desirable criteria

• Experience of using computerised clinical and administrative information systems.
• Experience of working in an NHS environment.
• Experience of working in a clinical or ICT environment
  
  

Skills and Attributes

Essential criteria

• Effective interpersonal and communication skills (written and verbal).
• Good presentation skills with the ability to adapt information suitable to a range of audiences.
• Strong organisational and planning skills.
• Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self.
  
  

Desirable criteria

• Ability to speak Welsh.
  
  

Other

Essential criteria

• Ability to travel between sites in a timely manner.
• Able to attend meetings within ABUHB and outside ABUHB catchment area.