Business Segment: Group Functions
Location: IM, Douglas, Douglas, Circular Road 1
Job Type: Full-time
Job Ref ID: 80426965A-0001
Date Posted: 6/4/2025
Job Description
PLEASE NOTE:
This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.
To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.
Qualifications
Minimum Qualification:
Secondary/High school/A levels/Matric
Experience Required :
3 - 4 years experience in Operations
Experience in general banking.
Key Outputs :
Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously
Deliver exceptional levels of service to internal and external customers
Identify and escalate any suspicious activity to the manager
Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions
Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are
processed efficiently
Additional Information
Behavioural Competencies:
Checking Things
Embracing Change
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Taking Action
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Business Intelligence
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Operations Risk Management
#SBO
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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