Security Supervisor

Salary:  £27,319 to £28,031 with progression to £29,588 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 11 September 2025

The Role

We are a team of security professionals and between us we will carry out foot patrols covering our 50-acre campus and 100+ buildings across Newcastle City Centre, supporting students, colleagues and visitors as needed and ensuring our spaces are kept safe. We have developed an interactive map showing the areas we cover and patrol and to give you some insight into the full breadth of the University Campus https://www.ncl.ac.uk/students/campus_map/

Our Security Team play a pivitol role in ensuring that our students, visitors and colleagues have a safe and enjoyable experience on campus. You will have the opportunity for development, and we will fund your SIA licence as well as pay a 20% shift allowance on top of your basic salary. We promote a diverse culture, and our Security Team are role models with exceptional customer service and professional approaches.

We are looking for people who undertake and lead those who:

• Act as a first response to situations on campus in a calm and professional manner
• Liaise with stakeholders to report and manage cases effectively
• Demonstrate strong customer service skills
• Support a diverse student population from a wide range of cultural backgrounds

You will lead a team on all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the University Community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University. Duties will cover all buildings on the main campus and all remote teaching and accommodation sites.

Please reach out to Ian Freeland at [email protected]  for a chat about the role.

Key Accountabilities

• Provide a customer focused security service to the university community
• Prepare, maintain and submit security, and accommodation, related reports, files and databases in order to enable the effective investigation and solution of security related issues
• To assist the Team Leader with the management of a security team ensuring continuity of service provision.  This will include, but is not limited to, assisting with scheduling of staff; management of sickness absence; identification of training needs and, when necessary, full cover for the Team Leader role
• To provide a first response to any calls for emergency assistance and deal with any emergent situation; issuing instructions to Security Officers as necessary. When on ground patrol the Security Supervisor will take command of the situation, where appropriate, in the first instance
• Regular patrolling of university property including university owned student accommodation.  Reporting (both orally and in writing) any damage or breaches of security as necessary to prevent, detect and reduce crime within the University's 50-acre campus in Newcastle city centre that comprises over 100 buildings
• Ensuring the effective monitoring and control of the University CCTV and BWV Systems in accordance with the University CCTV Code of Practice
• To regulate the movement of traffic to and from university premises, including car parks, and carry out due process to fairly and impartially apply and enforce University Parking Regulations, providing guidance to Security Officers when necessary
• To regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focused manner to reflect the best image of the University
• Promotion of security awareness by offering crime prevention advice to staff and students and visitors in accordance with security guidelines
• Answering out of hours calls to the University switchboard and, where necessary, using the electronic directory to provide an out of hours service to any telephone enquiries relating to university business and student wellbeing
• Where necessary, alter work schedule to cover for colleagues in other security teams to ensure continuity of service in their absence, this may require working overtime in agreement with line manager
• Undertake other duties consistent with the post as reasonably requested
• Required to work shifts in order to maintain 24/7 cover

The Person

Knowledge, Skills and Experience

• Have a working knowledge of offences, and powers of arrest, GDPR, Human Rights and Health and Safety legislation pertaining to the provision of a customer focused security service
• A working knowledge of IT systems including Microsoft Office to input and retrieve information
• Experience of working in a fast-paced customer focused environment delivering a security service to service level agreements
• Vocational experience in a security related role
• Good conflict management and negotiation skills
• Experience in managing people to deliver a service-to-service level agreement/ standard level

Attributes and Behaviour

• The ability to take responsibility, and remain calm, during emergent situations in the first instance
• To be able to work automonously and as part of a team
• Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two way communication process
• Good interpersonal, and communication, skills
• To use personal initiative when responding to incidents and making front line decisions pending intervention by senior management
• To make decisions on routine HR issues but will seek advice and guidance on more complex matters
• To works collaboratively with others, taking a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued

Qualifications

• Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months)
• Hold a managerial qualification at level 3 or be prepared to work towards it within the first 12 months of service
• Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months)
• Hold a full UK driving licence (manual)

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28522