The Property Maintenance Team at Northamptonshire Partnership Homes are looking to employ a Scheduling and Business Support Officer.
It’s a great time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents.
We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families.
We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH.
About the Job
We are looking for a scheduling and business support officer to help the department to deliver an excellent service to NPH tenants by coordinating, allocating and scheduling repairs work, as well as updating property records and keeping the customer informed of progress.
Key Responsibilities
- Schedule and allocate repairs for a designated team of trades persons or external contractors.
- Monitor diaries to ensure appropriate levels of work and emergency cover.
- Process jobs through the various stages of the repair, ensuring that target dates are met and records updated at every step.
- Answer tenant, trade or contractor queries over the telephone and via email.
- Day to day administration of NPH’s repairs, monitoring access, maintaining records and documents and assisting tenants with appointments.
What We Are Looking for From You
You will be organised and motivated with a can-do attitude and driven by excellent customer service, displaying the core behavioural competencies which support the Council’s values. You will have excellent organisation and planning skills, flexibility and the ability to adjust quickly to changing priorities and conditions, and strong communication skills, both written and verbal are essential.
In return, we offer a range of benefits to employees, including:
- Holiday entitlement of 28 days a year (plus public bank holidays), increasing to 33 days after 5 years’ service
- Access to the Local Government Pension Scheme
- Free parking
- Cycle to work scheme
- Flexible working arrangements
- Employee discount hub
- Training opportunities
If you feel like this position is of interest, we would like to hear from you.
Please note we reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.
Job Types: Full-time, Permanent
Pay: £27,199.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Application question(s):
- Do you have a time restriction on your eligibility to work in the UK? Yes/No
Work Location: In person
