To contribute to an improvement in individual mental wellbeing. To remain a source of independent support for all clients. To reduce the use of police, ambulance and statutory mental health services for people experiencing crisis. To contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust.
Role To support a small number of people requiring practical and emotional support in a supportive safe environment. To welcome people and address immediate presenting issues. To work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people. To continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.
To develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc. To ensure the safety of service users, and their carers. To work effectively with other members of the team and to work supportively with other co-workers when on shift. Record accurate, factual and contemporaneous notes on the CRM system designated for the role.
General Understand, uphold and work with the values, ethos, aims and objectives of Mind in West Essex At all times adhere to relevant legislation, and good practice Represent the service, raise its profile and promote its cause Promote and uphold service users rights. Maintain professional boundaries at all times. To share any and all concerns with Sanctuary Management and Senior Leadership Team. To share good practice and relationships with everyone you come into contact within your role.
Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers. Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. To ensure compliance with legal, ethical, regulatory and social requirements. To manage personal resources and own professional development.
To ensure all duties are carried out in a manner which promotes equity and diversity. To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments. Ensure that sensitive or personal information is not disclosed to or discussed with inappropriate persons. All information must be maintained within the Data Protection Act and GDPR guidelines
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