Job Title: Sales & Loyalty Advisor
Location: Manchester (Hybrid)
Salary: £23,809.50 + Commission + benefits (including: 36 days holiday, private medical & dental cover, retail discounts, freebies and more…)
Working Hours: 37.5 Hours
About SimpliSafe:
At SimpliSafe, we’re not just another home security company — we’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we’re just getting started.
Since launching in the UK in 2019, we’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it’s our people who make all the difference. Now, we’re looking for a motivated, customer-obsessed Sales & Loyalty Advisor to join our Manchester-based team and help take our service to the next level.
The Role:
As a Sales & Loyalty Advisor, you’ll be at the heart of our customer journey—converting new leads, retaining existing customers, and making a real impact every day. You'll work across calls, emails, and live chat to promote our smart home security solutions and help people feel safe in their homes.
What You’ll Do:
Your responsibilities include but are not limited to:
- To answer incoming calls and make proactive outbound calls to convert to sales and retain our customers within agreed service standards
- Stay ahead of the game with strong product and competitor knowledge
- Achievement of targets and KPIs whilst maintaining high Quality standards
- Enhance the customer experience through acting on Trustpilot reviews, NPS and CSAT
- Takes ownership for personal development areas in order to achieve objectives, using the support of line manager/L&D if required
- Provide feedback to help us improve—your voice matters
- Identifies and encourages behaviour that supports the company values
- Prompt investigation, assisting in the prevention of fraud, recording and management of problems reported by customers/Advisors, reporting back to the management team when required
What You’ll Need:
- Proven ability to meet (and smash) performance targets
- Top-notch communication and interpersonal skills
- Comfortable discussing technical products and services in an easy-to-understand way
- A positive, solutions-focused mindset
- Team spirit, motivation, and a proactive approach
- Passion for delivering outstanding customer experiences
- Reliability, punctuality, and strong time management
What Values You’ll Share:
- Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
- Aim High - We are always challenging ourselves and others to grow and improve.
- No Ego - We drive to succeed as a team and learn from our mistakes.
- One Team - We collaborate and win as a team.
- Lift As We Climb - We invest in developing others and ourselves.
- Lean & Nimble - We test, learn and improve.
What’s in it for you?
Working at Simplisafe, you’ll have access to:
- Competitive salary & commission
- Hybrid working
- 36 Days holiday entitlement
- Enhanced pension & Life assurance
- Private medical & dental cover
- Free eye test and contribution to glasses
- Wellbeing allowance (use it your way—gym, massage, athleisure, you name it)
- Cycle to work scheme
- Access to Employee Assistance Programme & mental health support
- Team social events (annual summer and christmas parties, amongst other socials)
- Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.
Ready to Make an Impact?
If you’re passionate about customer service, love sales, and want to be part of something meaningful—we want to hear from you.
Job Types: Full-time, Permanent
Pay: £23,809.50 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home
Experience:
- sales : 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M3
