After your initial office-based training period of 12 weeks, you'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern: Full time, 37.5 hours per week, rotating shifts Monday to Friday between 8am and 7pm with some Saturday 9am to 1pm shifts.
Induction & Training:
Induction Date: 27th October 2025
When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You’ll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques.
Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career.
What you’ll be doing:
- Engaging with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listening carefully to understand customers’ needs and providing tailored solutions to help protect their future health.
- Communicating complex information clearly and empathetically, handling sensitive conversations with care.
- Converting sales opportunities.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:
- Experience in a customer facing role either in person or on the telephone is essential.
- Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
- Customer focused, with the ability to show empathy and build rapport, listening and assessing situations quickly whilst conducting yourself in a professional manner.
- Receptive to regular coaching and feedback given by your managers, taking accountability for your own self-development.
- Motivated, resilient and ambitious with a determination to succeed.
- Highly adaptable to change and managing multiple priorities.
- It would be advantageous to have experience in a telephone-based role and/ or within an FCA regulated environment.
When applying for this role, you’ll be asked to complete several screening questions. Please ensure you answer these carefully, as they are an important part of our shortlisting process. If you are shortlisted, you will be invited to a virtual first-stage interview, which will be held between 1st and 15th September. If successful at this stage, the final step will be an in-person interview at our Tunbridge Wells office, scheduled to take place on 17th and 18th September.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual starting salary of £28,490 to £35,007 dependent on experience.
- Salary framework with an opportunity to increase basic annual salary to up to £52,385 dependent on performance against business expectations.
- Annual company & performance-based bonus (Up to 20% of basic salary).
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 x annual salary).
- Private health cover.
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
- Wellbeing services & resources.
- AXA employee discounts.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].
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Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
Salary: £28,490 - £35,007 dependent on experience
